Image Search Not Working

[tgmcduff]

Last night and again today, whenever I do an image search in the iOS eBay app, I get results that have nothing to do with the image I used. Last night I kept getting photos of flowers and flowering plants. Today I just get a hodge podge of unrelated items.

 I just up graded the app and now the search results are the same hodge podge again and again regardless of what image I use.

[de_469863]

My gf just switched to an iPhone, and she's been having the same issues. Nobody seems to have a solution, but you're not alone

[co860375]

Having same issue. 

[ybh_world]

Same issues, it was working yesterday. Search has nothing to do with the real item. My daughter’s phone seems to be fine.

[tobaccocardyahoo]

The mobile apps seem to lose some more functionality every day.

Perhaps they are being affected by operating system updates.

Among the complaints in the Anti-Trust action filed recently are IOS changes which hinder competition.

I have no idea if that is accurate. I never have owned and Apple product and never will.

[eburtonlab]

Try changing your sort order to "Best Match".

I saw some very odd results when sorting by "Newly Listed". Changing the sort order put the most relevant results at the top of the sort.

[ebeths_eclectic_collectibles]

Yup, I searched a glass punch bowl base and got listing for seeds to grow vegetables

[eburtonlab]

You may have to temporarily disable "Lockable filters" in the Filter Customize menu to get good image search results.

Apparently, even though image search appears to be defaulting to "Best Match", if you have lockable filters enabled, your image searches will not actually show you "Best Match" results.

If I have Lockable filters enabled and perform an image search, the results shown are nonsense, but the instant I disable lockable filters the results re-sort to provide reasonable looking results.

[palmdalevintage]

Who do we talk to at Ebay about this, I believe we have all had a camera hijacking.  I am taking a picture of a stuffed animal and getting thousands of pictures of skylander toys and random gamer toys.  Its an obvious hijacking and very specific.   I tested it and took pictures of all kinds of other plush animals and got the same sellers and items once again, even taking pics of clothing showed me only plants and incense in my search results !!   Ebay needs to stop this now!!   How can I source quickly without my camera !!!

[keystone_pickers]

Same thing is happening to me and others.  Not sure what to do or who to contact either, just getting the same thing, uninstall reinstall,check this and that but nothing fixes the issue!  You can take a photo of a hair brush and get lawn mowers and minions as the results.  The photo search plays a huge roll in listing items for sale, I hope they address this soon!

[eburtonlab]

In the past there have been similar issues with image search returning apparently unrelated or only loosely related items.

If you want to report this to eBay, try shaking your phone while using the app to trigger a submission form.

Try image search again later. Possibly after the next update it will work better again.

[keystone_pickers]

I just got off the phone with eBay and they are working on it now!  Hopefully they will have it resolved soon!

[surelythingsandstuff1]

Same. Obviously they have been hacked. Very frustrating, been using google lens to bypass ebay

[middlehog]

Same. I get 7 million results that are complete crap for items i should get maybe 10 results for. They are completely unrelated and could in no way be items that look even vaguely like the image I use. It was working until recently. Though i see some of these comments are from March. Has anyone been able to get an answer from ebay?

[eburtonlab]

There was a similar problem in March, though that problem could be worked around by disabling locked filters while this problem apparently can not.

More here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Image-search-not-working-like-normal/m-p/...