Disappearing options

[lizey3]

While trying to end a listing and sell similar on the app tonight, I noticed the option to Promote, which I always have, was missing. On my items page, the drop down menu from those 2 dots next to the item name does not show "edit promoted listings" anymore either. I checked my other phone (which has an older version of the app on it) and everything was fine like normal on that one. On the newer phone, the options to send offers to watchers notification (which on my other phone was showing 4 watchers) was missing too. I have used the app for years now; I am not new to it and I work on it daily. Something is very wrong!

[devon@ebay]

---

@lizey3 wrote:

While trying to end a listing and sell similar on the app tonight, I noticed the option to Promote, which I always have, was missing. On my items page, the drop down menu from those 2 dots next to the item name does not show "edit promoted listings" anymore either. I checked my other phone (which has an older version of the app on it) and everything was fine like normal on that one. On the newer phone, the options to send offers to watchers notification (which on my other phone was showing 4 watchers) was missing too. I have used the app for years now; I am not new to it and I work on it daily. Something is very wrong!

---

Hey @lizey3! Our product team wanted to reach out to see if your device and the eBay app are on the latest versions?  

[lizey3]

Yes, the phone I was having problems with is.  I uninstalled and reinstalled and still had the same issue.  This past week however, the issue resolved itself- I have no idea why-and everything is back to normal.  I can see when I have offers available to send, I can see which of my listings are promoted, and I can promote new listings. Very strange but I'm just glad it's working again:)