eBay

kippyjean1 · ‎11-05-2020

So, I was able to report a problem with my Summary page which I ended up fixing myself by setting up a new summary page so I could get to my sold items without going through multiple additional steps. Now I'm experiencing another problem, not just on one of my accounts but on all 3 accounts. I am not able to delete any items from my watch list. I have tried checking the box to the left, deleting one at a time and then deleting with the delete option from the drop down box at the right of each. Nothing works. Very frustrating. I can't even figure out how to speak with an ebay representative without falsifying why I need to talk to them since there is no option for technical support within the customer support page. I actually did this on the first issue and spent quite a bit of time with the rep only to have them fill out a report which I have never had any follow up on (it's been over a week). Has any one had this "not able to delete watched items" issue recently and figured out how to fix it or is it just an ebay thing that we have to now deal with until they fix it? Looks like there was an issue with it in 2018 based on the comments I've seen.

mobile_feedback · ‎11-05-2020

@kippyjean1

Thanks for reporting this. Could you please create a video with the iOS built in screen recorder of you deleting items and showing them not being deleted. You can email that to us at iosfeedback@ebay.com.

kippyjean1 · ‎11-05-2020

I can't create a video but I'm telling you exactly what's happening. If you need more clarification please ask me specifically what you need to know in order to asses this issue. Again, right now when I check the box to the right and select delete it tells me how many have been deleted, but, there they are still. I've tried deleting one by one-same thing. I've also tried to use the drop down menu to the right of each item and select delete. It acts like it's being deleted, but there it is still. I have 3 accounts and all are having the same issue and it seems like it all started at the same time and so my guess is there is a glitch in the ebay system and hopefully someone is already aware of it and working on it. If there is something on my end that may be causing this please let me know what it is so I can look into it. Thank you for any help you can provide.

eburtonlab · ‎11-05-2020

You are posting on the iOS app board, but it sounds like you are using a desktop browser.

Currently there are problems with the old "All Lists" page:

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&SortOrder=ASCEND&GotoPage=1&MyeBayListIndex.Filter=A...

Specifically, Watch List items deleted from the All Lists page are not being deleted from the All Lists page. If you are using the All Lists page, do not delete items directly from that list page; instead, try deleting (non-Watch List) items from the individual lists instead.

For Watch List items that cannot be deleted, try deleting those items from this "All Buying" page instead:

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&currentpage=MyeBayNextAllBuying

If the Watch List item you want to delete does not appear on that page, try adding the item to your Watch List again, refresh the "All Buying" page and then delete the item from the "All Buying" page.