Bug Android / Galaxy A10

[lavalliere-et-petits-pois]

Bonjour, 

J'ai un bug sur l'application (Android / Galaxy A10).

Dans "Paramètres" > "Connexion et sécurité" :

Quand je clique, l'item "Se connecter avec l'app ebay" disparaît au bout d'un quart de seconde, du coup je ne peux pas cliquer dessus. 

C'est ennuyeux car, si j'ai bien compris,  j'ai besoin de cette opération pour avoir les informations nécessaires à synchroniser ma boutique Prestashop.

[lavalliere-et-petits-pois]

ENGLISH VERSION

Hello,

I have a bug on the app (Android / Galaxy A10).

In "Settings" > "Connection and Security":

When I click, the item "Connect with the ebay app" disappears after a quarter of a second, so I can't click on it.

It's a problem because, if I understood correctly, I need this operation to have the necessary information to synchronize my Prestashop store.

[lavalliere-et-petits-pois]

Clarification:

I followed the recommendations seen on another post:

I uninstalled the app, changed my password then reinstalled the app. And the problem remains.

[velvet@ebay]

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@lavalliere-et-petits-pois wrote:

Clarification:

I followed the recommendations seen on another post:

I uninstalled the app, changed my password then reinstalled the app. And the problem remains.

---

Hi @lavalliere-et-petits-pois! I've let the mobile team know what's going on and they're going to look into this further, but they did have a few questions for you:

Is your phone connected to a computer via a USB cable? 

If yes: unplug your device from the computer while you complete the desired action.

If no: are you using a screen recording app?

If yes: you’ll need to stop using the screen recorder while you complete the desired action.

If no: are you using any 3rd party apps to control screen brightness/color/etc.? 

If yes: you will need to disable them while you complete the desired action.

[lavalliere-et-petits-pois]

Is your phone connected to a computer via a USB cable?
=> No

Do you use a screen recording app?
=> No, not that I know. I've never installed one. Is it possible that it is already installed initially?

Do you use third party apps to control brightness/color/etc. of the screen?
=> No

I tested yesterday the app on a tablet (tablet Samsung Galaxy Tab A7 10.4) and I have the same problem.

[velvet@ebay]

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@lavalliere-et-petits-pois wrote:

Is your phone connected to a computer via a USB cable?
=> No

Do you use a screen recording app?
=> No, not that I know. I've never installed one. Is it possible that it is already installed initially?

Do you use third party apps to control brightness/color/etc. of the screen?
=> No

I tested yesterday the app on a tablet (tablet Samsung Galaxy Tab A7 10.4) and I have the same problem.

---

Thank you @lavalliere-et-petits-pois! I'll get this over to the mobile team. If they're able to determine what's going on, I'll follow-up with anything they come back to me with.