APP GLITCHING NOT SHOWING PROPER PAID SHIP NOW COUNT

[toomstoys]

@alan@ebay

brian@ebay

The App on my android is glitching not showing the proper number of items to ship on Home/Main screen.

Reported to Customer Service over a week ago

What I've Done :

Rebooted phone

Signed in and sign out

Unistalled and re-installed APP

Spent 45 minutes on phone with CS 

no change 

Currently shows 29 orders ( I wish) - Real true count is 9 items at time of post

Count is inflated because of cancelled orders caused by Ebay's poor decision to market same or similar items to items purchased after the sale and from buyers not seeing promo banner until after sale.  Not conjecture, confirmed by multiple buyers. 

[brian@ebay]

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@toomstoys wrote:

@alan@ebay

brian@ebay

The App on my android is glitching not showing the proper number of items to ship on Home/Main screen.

Reported to Customer Service over a week ago

What I've Done :

Rebooted phone

Signed in and sign out

Unistalled and re-installed APP

Spent 45 minutes on phone with CS 

no change 

Currently shows 29 orders ( I wish) - Real true count is 9 items at time of post

Count is inflated because of cancelled orders caused by Ebay's poor decision to market same or similar items to items purchased after the sale and from buyers not seeing promo banner until after sale.  Not conjecture, confirmed by multiple buyers. 

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Hi @toomstoys, I sent this over to the mobile team over the weekend and they've let me know that the issue should be resolved now. Can you verify this for me? 

[toomstoys]

It was still showing 6 paid ship now this morning on Home page 

Was actually 9 items total , 3 orders ( 4pieces, 4 pieces, 1 piece)

Finally went to zero as I (just) shipped those items.

So, ok for now.

But still some weird math there.  Wasn't 6 orders, wasn't 6 pieces etc etc. 

[toomstoys]

brian.t@ebay

Just an update - The ship now showing incorrectly in APP has been working correctly for the past 7 days. ( At least for me, that is.) 

Good Job, and thank you!

One less frustration ...........

Now, I realize that these are "off topic" and in the wrong thread but can we get these farmed out and corrected too? 

https://community.ebay.com/t5/Technical-Issues/Orders-eligible-for-combined-purchases-Glitch/m-p/287...

https://community.ebay.com/t5/Shipping-Returns/shipping-calculator-not-working/qaq-p/28716615/commen...

https://community.ebay.com/t5/Technical-Issues/eBay-Bulk-Shipping-Label-Printing-IS-HOPELESSLY-BROKE...

https://community.ebay.com/t5/Selling/Yet-another-issue-Shipping-cost-showing-incorrectly-then-actua...

Notice that I did not add the search issues ..........I could write a novel on everything going wrong there.

😞

Thanks for all you do!