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what if received returned item is total different htan we sold ?

I reieced returned package which total different than we we sold item ( actully it is the junk in the packge).

ebay refunded back to buyer. 

I called ebay and provide the pictures of the package I recieved in returned mail. and ebay say they can not verify th eitem I recieved. I questioned ebay how can ebay verify the buyer sending the right item back to us? they has no idea. and not grand my appeal.

need other sellers help if this kind thing happen in the future?

thank you all

 

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