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unpaid buyer left me a negative feedback


Hello, so the buyer won the auction but not paying for the item and left me a negative feedback straight away. He left the feedback before I can open an unpaid item case 2 days after sale, now I close the case after 4 days but feedback is not removed. Should I able to contact ebay for remove the feedback because it seems unfair.

Thanks for the answers.

Accepted Solutions (1)

Accepted Solutions (1)

Although the feedback removal should have been automatic when the case was closed you will need to contact eBay about the removal.

Answers (2)

Answers (2)


Best to call ebay and have it removed 

Automatically removed

We automatically remove defects, adjust your late shipment rate, and remove feedback when:

  • The buyer didn't pay for a purchase and an unpaid item case is recorded against the buyer.


There could be a delay before the automatic removal happens.  I'd give it a day or two to straighten itself out, before investing time on the phone with Customer Support.