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Access to answering questions on this board is restricted to members who are part of our Community Mentors program. Community Mentors are members of The eBay Community who have been recognized for offering consistent, high-quality support to other Community members. Mentors can be self-nominated, nominated by other Community users or selected by the Community Team.

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I’ve paid for my item, over a week ago, and the seller won’t mark the item as paid, or ship it. What can I do?
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How long is a payment typically on hold? I have 2 payments on hold 1 that has been delivered. Ther is no funds availability date.
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I paid for it But money was not sent, On the pa yp al (unclaimed) Therefore, the transaction is abolishedPlease cancel the purchase order. Thank you
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I paid for this micro as card and the next day the seller remove the listing
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I have an item that still shows as Unpaid in my eBay back office. It is an item that I paid for but then had to return. I've received the refund and have no problem with the seller but it still shows up as Unpaid. The only option I can select is "Return this Item" but when I select that it says that...
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Looking for information on an Enesco cloth angel with bisque head, hands and horn. The angel stands 13-inches high, and when plugged in, the arms, head and wings move to the tune of Hark The Herald Angels Sing.
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I sold on EBay before but I'm trying to post my first EBAY motors listing and I'm having trouble. It keeps saying I missed information but I have all areas filled out that has a "**" listed by it but still same error message. Is there something different I need to do for EBAY motors that I am missin...
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When I try to checkout my shopping cart items the checkout process doesn't work. The circle goes around very quickly. Any ideas to fix this?
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Looking for a cheap option for shipping car parts like door and fenders.
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I recently purchased a Pebble smartwatch, is it suppose to flash when charging?
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So I purchased a guitar and the listing said a second set of tuners would be included. The seller did not ship them, but said that they would. It is going on 2 weeks and no tuners. Also have not been getting my messages returned. Am I boned lol?
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100 free listings offer still being charged
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I changed my original username to a new username. I also changed it for my store. However, when searching my seller name in advanced search my original username comes up and when I click on it my new name shows at the top of my listings. How do I permanently remove my original seller username? Can t...
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I was told by a seller from China that they need a phone number to complete the order, but Ebay counsels against doing this. Am I right to just cancel the order? Or should I give a phone number?
by in Member To Member Support | Updated by malemow
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Good dayI have bought a watch from ebay since 5th of July and the seler said its will take 10 to 14 days to arrive and now already passd more than 15 days with nothing? Since I send massages to the seler regarding this issue without answer from him. So please what is the first step to return my mone...
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Recently when clicking on the Purchases section of the eBay App I now see a grayed out list of 170 purchases I made between April of 2018 and Sept of 2015 ... with no way to swipe to remove them or even click to look at them. They ALL say the items "UNAVAILABLE" - well yeah of course they are since ...
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Does anyone know how I can change the PayPal total due (which was already paid through PayPal) to request an expedited shipping date. The cost increase is about $3.20
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Hello, I haven't sold on ebay in ages(because it's an endless cycle of making 75% of an items value and dealing with some of the worst customer interactions) but I remember people at least actually paying for stuff within a reasonable time period. Are there just more scams and bull**bleep** now? I'v...
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I ordered a Cascio watch that showed "more than 10 in stock" and a deliver time of ~1 week, so when the item didn't show to be shipped for several days, I reviewed the transaction and reallized the seller wasn't accepting my payment. After leaving 3 messages over 3 days, I went into my paypal accoun...
by in Member To Member Support | Updated by disneyshopper
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Why did I get charged $1.16 final value fee on a $4.90 item? That's a 24% fee instead of 10%!Kristy J.
by in Member To Member Support | Updated by krijoh_25
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Going out of town but want to list the free 100. Can I delay list at the ending date of promotion and have them count for that? Thanks!
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The ebook I purchased was supposedly delivered. Where would I find this? BTW, I purchased this in a hurry and thought I was buying a real book.technologically challenged, Francine
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I bought 3 items from a seller as a 3 lot, at first was told delivery between July 6-12. The 12th I wrote to them asking for a tracking number. Later that day I get an I'm bad I didn't ship it and can't find it. but I can LET you choose another Item up to the bid won price. I told them That I wanted...
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So I order a ZTE Max XL phone case contact the seller because they sent out the wrong case and I still have yet to receive it then they tell me I didn't order it from them but yet I have proof
by in Member To Member Support | Updated by soh.maryl
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https://www.ebay.com/itm/Samsung-Galaxy-S9-Plus-SM-G965F-DS-Dual-Sim-FACTORY-UNLOCKED-6-264GB-6GB-RA3/132697462035?hash=item1ee5629513%3Ag%3AmbkAAOSwvPZbQ-2G&_sop=15&_sacat=9355&_nkw=samsung+galaxy+s9&rt=nc&_dcat=9355I wanna purchase this offer but can´t have access, why?
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Around July 10th I placed an order on ebay and paid via paypal. On my ebay list of purchases, it's marked paid, and on my PayPal account the debit is shown. However, when I try to mark that I still haven't received my purchase yet, I get a message telling me it hasn't been paid for yet, and I need t...
by in Member To Member Support | Updated by disneyshopper
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How can I contact eBay other than by phone? I need to communicate with them about the return of a PHONE. The need for new phone being my current phone is not receiving calls and rarely will it make calls. I'm getting "no reply" emails from eBay instructing me to take action and the return tracking n...
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Safe purchasing, is it possible in Ebay??????Half of seller in Ebay is fake seller, half of pages in Ebay is fake page.Excuse me how can I buy product safly???Is it possible in Ebay???So my questions is1) can I buy from seller who has 0 feedback. Who sell his product 2 times cheaper. 2) can I buy fr...
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