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Signing in as a guest

I bought an item by signing up under a guest account. Now when I try to access my guest account through the original email I received (which is what's suggested under the customer service instructions) it gives me the following message : You can't view these order details. To view this information, you must be logged into the guest or eBay account used to purchase this item. See instructions to view guest order details. 

 

I'm trying to return a faulty item, and haven't heard back from the seller after sending them an email.  This is thoroughly frustrating, what can I do?

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