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Shipping seller fees

There is a continuing problem with the Ebay Seller Fees on shipping.  I get many buyers that want to purchase multiple items, but either they are forced to pay for each item individually, or to have to pay the full shipping charge for each item because it won't let them request an invoice total.  I just refunded $10.39 to a buyer for shipping fees he had to pay to make his purchases, because he couldn't get around a combined invoice request.

 

The problem is, after I refund the buyer for the excess shipping charges, I don't seem to get a refund from Ebay on the refund amount, in this case I am charged over a $1 extra in fees that the buyer didn't really pay.  Is there a way to get adjustments on this charge without having to call Ebay customer service?  And is there a way to make purchasing easier for new buyers and sellers so the invoice amount is correct right at the beginning, and not have to deal with sending refunds for excessive shipping charges?

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