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Buyer wants full refund, but does not want to return item

I have a buyer who is claiming a pair of flip flops is defective.  At first it appeared whe wanted to keep the shoes, so I offered a partial refund.  She wants a full refund & refuses to send the shoes back.  She claims they are useless (which I do not agree with).  She keeps mentioning my seller rating and says she does not want to open a case, as she knows this is detrimental to my seller rating.  She says returning them is too much trouble,  but they can be mailed first class in the original shipping envelope.  How can I resolve this?

 

Sorry, I should have mentioned that I was asking for my daughter. 

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WITH THE LARGE ITEMS GO TO SMALL CLAIMS COURT AND FILE A CLAIM THEY HAVE TO APPEAR IN YOUR STATE IF THEY DON'T SHOW UP AFTER 3 TIMES THEY RULE IN YOUR FAVOR ---  WHAT I DO NOW IS AS SOON AS I SELL SOMETHING I TKAE ALL THE MONEY OUT OF PAY PAL AND I GIVE 10.00 AUTHO ON MY CREDIT CARD --- PAY PAL AND EBAY WILL GO IN AND JUST TAKE THE MONEY OUT OF YOUR ACCOUNT SO LEAVE NOTHING FOR THEM