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Buyer wants full refund, but does not want to return item

I have a buyer who is claiming a pair of flip flops is defective.  At first it appeared whe wanted to keep the shoes, so I offered a partial refund.  She wants a full refund & refuses to send the shoes back.  She claims they are useless (which I do not agree with).  She keeps mentioning my seller rating and says she does not want to open a case, as she knows this is detrimental to my seller rating.  She says returning them is too much trouble,  but they can be mailed first class in the original shipping envelope.  How can I resolve this?

 

Sorry, I should have mentioned that I was asking for my daughter. 

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It does sound like she is working the system. But what may not be immediately obvious to those who are able to leave the house to do their shopping and do not depend completely on online purchases is how much trouble it is to return even 1/10 of your overall packages. However in most cases one should compromise and that said, it seems very interesting that such a simple piece of equipment as flip flops could be defective...