Proof of purchase

[robert.nm]

Hello, I'm Robert and I'm speaking from Brazil.

Around a year ago, I bought a cellphone in your site, and bought ensurance for it. I was robbed a couple of months ago and the ensurance company is giving me a really tough time about the proof of purchase so I can get a refund, they say that the emai that you guys sent me and all the records on Paypall isn't enough.
How can I get a proof of purchase form your site? Something more official, like a receipt, an invoice or something like that?

[house*of*paws · Accepted solution]

Hi

Your PayPal receipt for the transaction IS proof of payment.  If you funded your PayPal payment with a credit card ... you would also have 'proof of payment' on your credit card statement.  There is nothing more 'official' than these.