Elevating your case? How?

[ostacalif]

Hello!

Fnally on 21.April,  I got email from Ebay that I can elevate my case with seller.

There was:

1.       Follow the Case Details link below
2.        Click "Respond to Case"
3.        Select "Escalate this case" to eBay Customer Support
4.        Click "Submit" after providing additional details you'd like to share about your cas

And now when I click on Case Details, all I see is "Send a message to the seller" and "Close this request"

I try to attack printscreen file also about what I see in my screen.

How can I "escalate this case" and Submit it to Ebay?
I have once escalated things with Ebay help and it was not hard at all, but at the moment I am in trouble?

Thanks in adavance,

Calif

casedetails.JPG ‏41 KB