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Buyer has not paid

Hello,

 

I am inquiring to see what i should do in this situation. My auction ended almost 2 weeks ago and the buyer has not paid. I don't want to have to pay the ebay fee for an item that technically hasn't sold yet. I've tried to contact the buyer multiple times and have only gotten one response about there being a death in the family. All i want to do is offer the item to another bidder with a second chance offer. Do i need to simply cancel the transaction with the original buyer or open an unpaid item case?

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