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Appealing a case

ok i got a guestion about this im still waiting on the necklace back and i still havent gotten it yet when im i going to get it back she opened this case back in april . if i dont get my neclace back and you refund her money back out of my account i will stop saleing on ebay it cost me for the necklace the shipping to her then im paying for her to send back which she hasnt done yet so im going to be out of a lot of money . this isnt fair to the sellers are you all trying to run us out of business .  

   Hi smokiebear141414,

We're sorry there was a problem with this transaction. After reviewing the case, we made a final decision in the buyer's favor.

Details:
Decision:
This case has been decided in the buyer's favor.

Comments:
The buyer has been asked to return the item to you. Once tracking shows the item has been delivered to you, the buyer will be issued a full refund. Also, if the buyer uses an eBay provided shipping label to return the item, you will be required to pay for such shipping and will see this charge on your invoice in accordance with our policies. These charges vary.

You can also view the details of this case in the Resolution Center.

1pc Gorgeous Pendant Necklace Gemstone Heart Amethyst Crystal White Gold Silver
1pc Gorgeous Pendant Necklace Gemstone Heart Amethyst Crystal White Gold Silver
Item # :291425813276
Sale price:$6.00
Quantity:1
Sale date:Apr-24-15 17:10:58 PDT
Buyer:bmea7102
Case #:5083750021
Case opened:May-19-15 03:16:55 PDT
View purchased item

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