Having trouble? Report technical issues here!

[lucie@tradingcards]

Report any issues you are experiencing with the functionality of the tool by clicking 'reply' to this post. Please make sure to include any errors you receive, and if you're able to attach a screenshot that helps too!

- If you are reporting a missing card, please reply to the dedicated thread on that topic here - 

[zilbauer]

Hello! For the last couple days the Scanning Tool hasn't been coming up with any matches.

I've tried scanning a number of different Magic The Gathering cards from various sets, but no joy. It's a great tool that I use all the time. Is it down for maintenance or...?

Thanks for the help!

[ketchemallcards]

I can no longer get this tool to work for Pokemon Cards.  I have listed thousands of cards so know I am doing it right.  I have tried these troubleshooting steps:
- Multiple phones

- Made sure app was updated

- Redownloaded app

- Force stopped ebay app, and cleared cache

- Used old card that has for sure worked in the past(not a new card)

- Spoke with other sellers and they are having the same issue

- Contacted ebay support and IT gave me some of the troubleshooting steps I had already tried, no dice

I use this tool heavily and if it doesn't work I will no longer list single cards on eBay as it is what makes it convenient.