02-03-2018 07:39 PM - last edited on 02-04-2018 11:07 AM by kh-belma
Beware, I purchased a slipcover knowing it had three seats and I had two but thought I could make it work. When I received it and took a look at a cushion I realized it wasn't going to work. Notified the seller I was returning it, I hadn't taken anything but a cushion cover out of the box. The seller notified me there would be a 20% restocking fee. I sent an email to her asking if we could compromise on the fee as I felt it was too much. She replied that unfortunately she had to "comply with the eBay policy of 20%." That was a lie. I called eBay and they said the seller sets their own policy. I paid a total of $442 for the item and received a refund of $330; paid S/H both ways, so for the return I was charged $34.54 in addition to the $442 I had already paid. After paying the S/H both ways I lost $147 ??! for my mistake. An expensive lesson. Do you think that's fair?
02-03-2018 08:54 PM - last edited on 02-04-2018 11:07 AM by kh-belma
wrote:Beware I purchased a slipcover knowing it had three seats and I had two but thought I could make it work. When I received it and took a look at a cushion I realized it wasn't going to work. Notified the seller I was returning it, I hadn't taken anything but a cushion cover out of the box. The seller notified me there would be a 20% restocking fee. I sent an email to her asking if we could compromise on the fee as I felt it was too much. She replied that unfortunately she had to "comply with the eBay policy of 20%." That was a lie. I called eBay and they said the seller sets their own policy. I paid a total of $442 for the item and received a refund of $330; paid S/H both ways, so for the return I was charged $34.54 in addition to the $442 I had already paid. After paying the S/H both ways I lost $147 ??! for my mistake. An expensive lesson. Do you think that's fair?
Yes... you bought something that you thought might work.
You bought a three seat slipcover for your two seater. The seller did not hold a gun to your head. You made a choice to purchase the item.
That is not the sellers fault. The sellers policy was clearly shown and you bought it anyway.
Sadly you learned an expensive lesson.