albertabrightalberta
Although it sounds like ebay is working with you on the complaint about the damaged bag, I have some suggestions/constructive criticism to offer on future listings. (These suggestions also apply to your other current listings.)
Without knowing a lot about who the experts are in ebay's authenticity guarantee program, my concerns are valid even on a general basis.
Some of those of us who have hung out on the fashion board, old clothing, shoes, accessories board, this new handbag (formerly known as luxury handbags) board and other purse blogs for years have seen thousands of fakes, thousands of authentic bags and hundreds of mistakes made by professional authentication services.
Re the pro services, there are different types:
- Some are one-man/woman operations in which one person tries to authenticate multiple brands, ultimately being a jack-of-all-trades, master of none. While they may be experienced in one or two brands, trying to know them all leads to mistakes, comparisons of items by comparing pictures. (The problem is that unless one is expert, it can be difficult to verify that the comparison is being made to an authentic item. Mistakes HAVE been made when the comp was to a fake!
- Some operations are done by computers. AI (artificial intelligence) presumably collects data and uses a database of details, styles, serial numbers, date codes, fonts, stitching, materials, hardware, etc. The problems arise from a computer not knowing or recognizing that various factories use different fonts and serial numbers and what may be correct for a bag from plant #1 can prove something fake if from plant #2. My own files contain 177 examples of mistakes made by AI.
- Some operations have brand specialists, meaning that they do different brands, each brand being authenticated by a real expert in that brand. IMO, that type of company seems to have the most accurate authentications.
- Some items have been so "well faked" by the counterfeiters that even a pro can't always accurately authenticate from pictures and the item(s) needs to be send to the pro to examine in person.
But in every case and in every listing whether it's part of ebay's authenticity guarantee program or not, listings MUST have the pictures necessary for a buyer and for an authenticator to verify authenticity before a purchase is made.
DISCLAIMER: I'm not expert in the brands the OP sells.
And that's where my constructive criticism comes in. I looked at the OP's listings and NONE of them have the necessary pictures for anyone to verify authenticity.
LV bags need to show clear closeups of date codes, heat stamps, made in stamps, hardware, etc. Although I confess to not opening every listing, I didn't see a single date code and most listings didn't have enough of the right pictures that a knowledgeable person could even get an idea of authenticity.
Chanel items were missing holograms and most of the other pictures were too blurry or angled to judge authenticity. The markings on the backs of the jewelry need to be straight on and crystal clear.
Whether the Dior item in question (which can't be found) or any of the other items listed are authentic or not, I don't know but if I were looking for any of the items listed, I'd hit the back button and find a different seller with better quality and the right pictures.
Keep in mind that should one of your buyers file a SNAD dispute claiming a non-authentic item, without pictures in the listing that prove authenticity, you or the buyer wouldn't even be able to get reassurance of authenticity from an outside source.
Sometimes buyers come to the boards afraid they received a fake or sellers come to the board after being accused of selling a fake. We look at the listing in question and either reassure them that they received or sold a genuine item or we confirm the suspicions.
Yet in the case of your listings, neither can be determined.
I hope your current issue is resolved but please consider the advice I've given.
@lizorbitz wrote:Wow I am sorry to hear about your damaged bag!! thats unacceptable! I recently sold a Chanel bag that previously had been already authenticated by Entrupy.com and eBay failed the authentication! Tried to tell the buyer that the bag had been dyed? There is no such thing.
It's very frustrating and makes me doubt eBays authenticity team. Very concerning..
There are many reports of mistakes by Entrupy. AI doesn't work if they don't adjust their algorithms when they make mistakes.
I wouldn't trust Entrupy if they were the last authentication company in the world.
@shawnnewsom_1 wrote:My Louis Voiutton bag was returned to me today stating could not confirm authenticity. The bag was in perfect shape prior to send with pictures. They didnt state why it didnt pass, the bag holding the bag came back with a green stain on it. The inside of the Neo Neo bag all four corners were pulled apart the stitching and not fixed. The bag cost over 2K wad just looking to get some of my $$ back and now they have destroyed it. A designer had bag destroyed by authenticator.
Unfortunately, the listing has been removed so we can't see it, but according to your listing (as shown in completed), the bag was "brand new" and you sold it for $700?
Methinks ebay was correct in rejecting that bag:
