Guaranteed Delivery
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Register For the eBay Guaranteed Delivery Live Webinar
Register For the eBay Guaranteed Delivery Live Webinar
Did you know that two-thirds of eBay packages are already delivered in three days or less? This summer, we’re putting an eBay-backed guarantee behind ...
Qualified sellers are now able to opt-in to eBay Guaranteed Delivery
Qualified sellers are now able to opt-in to eBay Guaranteed Delivery
Qualified sellers are now able to opt-in to eBay Guaranteed Delivery, the new feature that allows for accurate delivery promises. Eligible listings wi...
eBay labels required for handling time
eBay labels required for handling time
We ship around 700 - 1000 UPS packages a month and our negotiated rates are much better than eBay's. We use ChannelAdvisor and UPS Worldship. We would...
by in Guaranteed Delivery | Updated by cmo_mechanical
Protection for Sellers shipping Sea mail to the United States from Asia
Protection for Sellers shipping Sea mail to the United States from Asia
the problem... eBay`s estimated shipping times are not accurate if a parcel is sent slow boat to the United States from Japan. this is an example list...
SOOO ebay, USPS tracking is down. How do you suggest Guaranteed delivery works now, hmm?
SOOO ebay, USPS tracking is down. How do you suggest Guaranteed delivery works now, hmm?
We all told you so. WE TOLD YOU that USPS was not reliable with their tracking information. And did you listen to us? Us lowly sellers? No. You never ...
USPS Glitch or Ebay Glitch
USPS Glitch or Ebay Glitch
We use a scan sheet each day. Had no issues with tracking, scans ect until the past couple of weeks. Problem:Acceptance scans on July 31st some did no...
Are you opting in to the eBay Guaranteed Delivery
Are you opting in to the eBay Guaranteed Delivery
Do you see the option to Opt In on your page?Are you going to opt in or not?Why or why not? We're hesitant as we can't be responsible for when the pos...
by in Guaranteed Delivery | Updated by carlmarxx
Immediate payment requirement?
Immediate payment requirement?
.It looks like requiring immediate payment is part of the program. I have many buyers who buy multiple items. To save on the shipping cost I send a co...
by in Guaranteed Delivery | Updated by carlmarxx
Rate table doesn't work correctly. It calculate the delivery date wrong
Rate table doesn't work correctly. It calculate the delivery date wrong
Hi, I set up rate table, it seems incorrect to me. So here is my current shipping option (before rate table)This current services result in this on th...
by in Guaranteed Delivery | Updated by mommi_shop
eBay Customer Service Conference on Guaranteed Delivery
eBay Customer Service Conference on Guaranteed Delivery
I just got off the phone with a real nice guy from eBay on a phone conference. The result was nothing more than him reading from a prompter. If you ha...
by in Guaranteed Delivery | Updated by carlmarxx
Undelivered item solution is totally frustrating process!
Undelivered item solution is totally frustrating process!
I reported a total of 5 of the same items from the same seller ordered on 2 separate occassions as none were received. It seems like eBay threated all...
by in Guaranteed Delivery | Updated by comics-scifi-collectibles
please mark shipping without tracking number CLEARLY!
please mark shipping without tracking number CLEARLY!
I just bought a battery from chinese seller only to be told later on that there is no tracking number! This sucks! The problem is not that i will ve t...
by in Guaranteed Delivery | Updated by plumbingspecials
UPS and 3rd Party software
UPS and 3rd Party software
This seems to be an issue eBay does not want to answer or clarify for us. I do not use USPS for reasons of them being slow and I will never use FedEx ...
by in Guaranteed Delivery | Updated by gregthree
Two questions about opting in
Two questions about opting in
I am really would like to try this Guaranteed Delivery. I want to get answers for two question first. 1. What if everything will went wrong and I woul...
by in Guaranteed Delivery | Updated by rock4best
eBay Guaranteed Delivery - eBay PLEASE stop trying to be Amazon!
eBay Guaranteed Delivery - eBay PLEASE stop trying to be Amazon!
I've been examining eBay's latest idea for self-destruction - eBay Guaranteed Delivery. I've called eBay about it. No one in customer support can prov...
by in Guaranteed Delivery | Updated by carlmarxx
eBay guaranteed delivery program Door-to-Door
eBay guaranteed delivery program Door-to-Door
We had a few questions about this program and the following is from a Merchant Support representative. What if File Exchange for downloading shipping ...
Guaranteed Delivery - QUESTIONS FOR EBAY
Guaranteed Delivery - QUESTIONS FOR EBAY
trinton@ebayor other eBayer on duty to answer questions today... A few questions I missed or haven't seen answered: Can you clarify what eBay means by...
by in Guaranteed Delivery | Updated by carlmarxx
eBay Label a show stopper
eBay Label a show stopper
I am a high volume, low cost seller of antique postcards. The USPS does not offer tracking for first class letters. eBay does not offer printing of la...
Ebay Guaranteed Delivery details
Ebay Guaranteed Delivery details
WhenI saw the title, I imagined that this was a program where so long as I did my part, ebay would guarantee delivery, and protect me from complaints....
by in Guaranteed Delivery | Updated by kathy507
Guaranteed Delivery
Guaranteed Delivery
Hello, i recieved the email mail about Guaranteed Delivery before EBay open. I signed up for a spot to attend one of the workshops and did attend. At ...
by in Guaranteed Delivery | Updated by tomski_13
Recommendations for Guaranteed Delivery
Recommendations for Guaranteed Delivery
After watching the webinar (http://ebay.yourbrandlive.com/c/ebay-guaranteed-delivery), I have a few suggestion that I think would make it more enticin...
eBay Guaranteed Delivery? How many packages does eBay deliver? EXACTLY!
eBay Guaranteed Delivery? How many packages does eBay deliver? EXACTLY!
The ONLY way I trust "Guaranteed Delivery" is if I gas up my truck and deliver the packages myself.Once the package leaves my warehouse I no longer "g...
by in Guaranteed Delivery | Updated by philsumm
Weather Delays - blizzards, hurricane, flood, etc ?
Weather Delays - blizzards, hurricane, flood, etc ?
Heading into the Fall and Winter months some of us experience foul weather that closes local Post Offices, causes power outages and road closings. How...
by in Guaranteed Delivery | Updated by rocks2dust
How do you exclude certain listings from guaranteed delivery?
How do you exclude certain listings from guaranteed delivery?
I would like to use guaranteed delivery for many of my items but not all. Some of my items are very hard to prepare and can, at times take longer than...
by in Guaranteed Delivery | Updated by kingsfolly
How do we 'select' items for Guaranteed Delivery?
How do we 'select' items for Guaranteed Delivery?
I have opted in. My listings are already set to 1 day handling, returns accepted, and immediate payment required. Some of my items I ship via fedex gr...
by in Guaranteed Delivery | Updated by trinton@ebay
Customer Requests Delaying Shipment - How is this affected?
Customer Requests Delaying Shipment - How is this affected?
On occasion I have a customer that will purchase and pay for an item and then include a note asking me to not ship for a few days, because they are cu...
by in Guaranteed Delivery | Updated by patriot_bearing_supply
Guaranteed Delivery > Handling Time Option > eBay Labels
Guaranteed Delivery > Handling Time Option > eBay Labels
I tried starting discussion or replying in the Garanteed Delivery board, but "Start New Discussion" nor "Reply" were options... We're a medium+ seller...
Not getting 20% FVF promo for guaranteed delivery
Not getting 20% FVF promo for guaranteed delivery
I opted in to the guaranteed delivery program. And I set up my listing using the shipping tables as recommended. But under my promotions box in my sel...
by in Guaranteed Delivery | Updated by mam98031
Expect Your Late Shipment Rate Defects to Increase - Regardless of Seller Fulfillment Performance
Expect Your Late Shipment Rate Defects to Increase - Regardless of Seller Fulfillment Performance
I would like to voice my opinion on at least one change that this program has brought about that may have been poorly thought out. eBay is no longer v...
by in Guaranteed Delivery | Updated by trinton@ebay
Can Someone from Ebay please clarify...
Can Someone from Ebay please clarify...
Can you clarify for me on expedited on the rate table? It only allows to choose "SPEED" of "3" which says includes your handling time. So if that's tr...
by in Guaranteed Delivery | Updated by tyler@ebay
New Working Days Calendar
New Working Days Calendar
Does anyone know when the updated working days calendar will be rolled out? I typically do not ship on Mondays since I close my small business since i...
by in Guaranteed Delivery | Updated by tyler@ebay
Best offer
Best offer
If a seller lists an item with best offer and item sells at listed price with immediate payment required NOT best offer...will it still qualify for gu...
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About this Board

Starting August 2, 2017, eBay Guaranteed Delivery is available for opt-in to qualified sellers.

Sellers will be able to guarantee their delivery date on eligible listings and have more control over their delivery promises.

Available in two versions (handling time and door-to door), it’s open to sellers in shadow mode until it’s visible to buyers before the holidays.

Have questions on benefits, opting-in, or which version is right for you? Use this board to chat with other sellers and eBay staff to get your questions answered.