Hello eBay community! I am a new eBay seller and I have only sold 3 listings so far. However, this morning I received a message from eBay saying one of my buyer's wanted to return items, and was asking for a full refund, and for me to pay for shipping back since "item was not as described"...
The buyer's note said that "she thought" she could use the "Baby Bottles Favors" she purchased as centerpieces..! I clearly list the size of the bottles as 3 1/2 inches tall (that approx the size of the "middle finger"), I also state these are FAVORS, I don't even mention the word "centerpiece" anywhere in my listing. Buyer clearly didn't read description, or changed her mind. Items were delivered on Sept 15th (about 1 week ago)
Items were as described, and I don't understand how she can claim "Not as described" when that is clearly not the case. I have sent her a message letting her know the same thing I'm posting here...size is listed and items are as described.
What to expect from here? What can I do? Is there a phone number to call eBay and let them know I am not at fault?
Sellers need to reply with a return option when a buyer files the item not as described report.
Your options are to refund in full without requiring the return, or paying for the return shipping label
and refunding upon receiving the returned items.
You may be able to appeal the case. You will lose the case up front, so require the return first.
If you don't require the return, the buyer will get their refund as well as keep the items.
An appeal will get the buyer on eBay's radar to see if they file too many claims. It won't get you
your money back.