resolution center e bay

[clintrutland10]

looks like  E bay will not Honor the buyers .  purchased a tv antenna from one of your sellers . item came in broke , contacted the seller he shipped out another antenna found out it was also broke appears both was

 run over  by a train .no one  has refunded me for damaged item  . appears  e bay has sided with seller on this matter.  will refrain from purchasing any thing else off of e bay. I believe both items was damaged when shipped .

[wastingtime101]

If it's within 30 days from delivery of the first item that was shipped you can file a return request in accordance with eBay's money back guarantee. Instructions here: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

[fab_finds4u · Accepted solution]

You made a post about this a few days ago. I thought my answer explaining why eBay wasn't  refunding was spot on but I guess you can't  accept that.

[fab_finds4u]

He accepted a replacement instead of a refund.  Then when the replacement was also damaged eBay wouldn't help.  I explained why accepting a replacement instead of a refund was not a good idea because eBay's 30 day timeframe would expire while waiting for the replacement.

[clintrutland10]

does not appear e bay cares about the buyer .I spent over 43.00 for damaged merchandise .  will not  buy anything else from e bay .  unless I cannot locate  some where else . I have purchased many items from e bay most all transactions good have 100% positive feed back

[fab_finds4u]

Clint, eBay does care. They care by having a 30 Day Money Back Guarantee. 

Did you read it before you purchased the antenna so you would know what to do if your item doesn't  arrive, or wasn't what you ordered?  (You didn't order a broken antenna,,,)

When it was received broken did you go to your Purchase History and open a return case and get a return label or a refund? it doesn't sound like you did that. 

Instead you chose to accept a replacement as a resolution.

I'm wondering why.   Trusting  them to properly package the replacement was a bad idea. If they can't  properly package you should be done with them. What made you think they would suddenly do a better job of packing? smdh

You mentioned PayPal. Once you get PayPal involved eBay won't help you.

eBay won't  help you if you are 30 days past your original delivery date. PayPal won't  help with a not as described claim  if you are 30 days past your delivery date. If they allow you to open a case you must return the broken items at your expense.

Maybe you can file a chargeback with your credit card co.  Try it and let us know the outcome.

[clintrutland10]

was not you that lost 43.00 for broke antenna   shipped to me . will be more careful where I purchase next time  I have 100 % positive feed back . have had pretty good luck buying off e bay for a # of years over 10 . will go back to a distributor & start buying from them.

[clintrutland10]

I got in touch with the seller he took approx. 16 days before I received the second antenna .   would rather have had a good antenna  . I operate a tv service shop  since 1970 & install  tv antennas    for customers that do not want sat.ser.   will stay away from sellers who not have 100% positive feed back ,thanks