05-09-2023 06:05 AM
I don't shop with eBay very often. I happen to run across a offer on a smart TV upgrader and pursued it. It was relatively cheap and it came from a eBay supplier. I unboxed the upgrader and found that the batteries for the remote were corroding inside the plastic. (that concerned me some as I wonder how long this particular box had sat on the shelf somewhere.) After I got the item setup I found that the supply cable for the power supply was a 220 plug in European style or something like Korea 220 volts. I went ahead and purchased a 220 to 110 adapter through Amazon and finally got it plugged in and powered up. It immediately went into an update of some sort and I'm not sure if it was for this particular upgrade item or the TV. After some time it allowed me to enter into the selection process for setting up the TV to upgrade it but it only had options for Central and South American countries plus one other country called “other”. After going through the hoops and some software choices it came back with the message that updates were not available for this country.
I guess what I'm asking the community is this a normal for items that are not top shelf and readily usable. I hesitate to call the seller a scam artist but he had to know that this would not work in the United States and that others like me have probably written in the same thing on seeking a return.
He replied to an email I sent to him :
The return will cost more than the items worth right now and especially if I have to spend an hour boxing it back up. I've already invested too much time in this to make it work anyway.
Solved! Go to Best Answer
05-09-2023 07:41 AM
Well find your confirmation email you received as a guest, and use that to open a case.Dont worry about reporting the seller, when its all finished, leave him the appropriate feedback.As mentioned, his metrics will take a hit for this.
05-09-2023 07:53 AM
I'm assuming this is the confirmation email.
05-09-2023 07:59 AM
You wrote:
Go to your eBay Purchase History and open a return case.
Find the item in your Purchase History and press the big, blue 'Return this item' button. Select "Item is Not as Described" as the reason for the return.
Item is not in purchase history. What do I do now?
05-09-2023 08:27 AM
Here's purchase history
05-09-2023 08:28 AM - edited 05-09-2023 08:30 AM
You received a confirmation email from Ebay with a guest purchase, find that and use it to open case.Theres an item number on your confirmation email, use that.
05-09-2023 08:57 AM
Thanks for your help. finally got EBay to start return process with seller.
05-09-2023 11:50 AM
Thats great!