Comics-scifi_collectibles Volunteer Community Mentor
I think that this is a clear case of abuse of the return system. I copied this question and paragraph from the ebay page regarding "hassle free returns" . Depending on the cost of the item I'd contact ebay and see if you can get a ruling that says buyer pays return shipping, because your listing didn't say they were WARM gloves. Make sure you say that to the person you call and give the buyers reason for return as doesn't keep her hands warm.
What if I suspect buyer abuse?
If you suspect fraud or that a buyer is taking advantage of the return process, contact the buyer first through My Messages (in order to keep a reviewable record of the interaction) and attempt to resolve the issue. If you're unable to resolve it, do not issue a refund. Simply click the "report a returns issue" link while you're inside the eBay hassle-free returns flow. This sends a report to a customer service returns specialist who is guaranteed to review the details and contact you to let you know the outcome.
Buyers can face consequences for return abuse, such as exclusion from the hassle-free return process, and suspension from eBay so it's important that you let us know when you suspect a buyer is taking advantage.
Buyers can face consequences for return abuse, such as exclusion from the hassle-free return process, and suspension from eBay so it's important that you let us know when you suspect a buyer is taking advantage.
In the end you have to ask yourself if it's worth the hassle. I am like you and get ticked when people take advantage of me, or others unfortunately there are many people in the world that have no problem doing so.
Let us know how things turn out. I am trying to decide if I want to opt into the program or not. Good luck. Jenny
With the "hassle free" managed return program the customer can't file a case first. So when the buyer starts return and chooses reason SNAD then they seller pays for returns no matter what their own policy says OR if the customer just "SAYS" not as described because they are dishonest like this customer.
Otherwise the seller can choose to pay for return shipping or not.
The reason EBAY has the rule about reporting a buyer if they abuse the returns process is for cases like this. Seller even admited that the gloves didn't keep their hands warm but listing didn't promise that, they were fingerless.
You just have to make sure you refer to the policy and qoute the question and answer I posted from the link so the script reading customer service person can't just automatically rule against you. Not saying the still won't.
One of things that bugs me about this program is that returns are not required to be insured, they will have tracking but no insurance if the least expensive method doesn't included it. Sometimes I use priority even though first class cost less because the item is breakable or over $25.00.
That's my two plus cents 🙂
Jenny
Wow, that was a lot of hassle. At least ebay stood by the seller this time and removed the negative feedback. I am with you though, if the customer does send it back on their
dime I would just give a refund too.
Still not sure if I want to opt into the "hassle free" returns yet though.
I think I will wait until they make it mandatory like they did in the UK.
