Commonly Asked Questions
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What can I do when my sales are slow?
What can I do when my sales are slow?
While sales will naturally fluctuate based on your inventory and the time of the year, there are always steps you can take to maximize success. Whethe...
How do I place my store on vacation?
How do I place my store on vacation?
You can place your store on vacation to display a message to potential buyers that you are away. You can also choose to hide your fixed price listings...
How can I edit my Handling Time?
How can I edit my Handling Time?
The process to make changes to your listings can differ depending on which Selling Tools you are using. For both Seller Hub users and those in our Cla...
How do I get my photos to have the zoom/enlarge effect?
How do I get my photos to have the zoom/enlarge effect?
Photos in listings can easily be enlarged by touching or clicking on them as long as they are of a high enough resolution. This feature will automatic...
How do I change my store URL?
How do I change my store URL?
While changing your store name will not automatically update your store URL, you can follow the steps below to make adjustments: Opt out of the new st...
How do I change my store name?
How do I change my store name?
You can change your store name as often as you would like, though we recommend carefully considering any updates as bookmarks your customers have crea...
How do I change the currency displayed in search?
How do I change the currency displayed in search?
You can choose to view the listed prices in either the seller’s currency or your currency based on the site you are on. Sign in to eBay so you can sav...
How much does eBay take out of the sales price?
How much does eBay take out of the sales price?
Our standard selling fees include 10% of the total sales price as a final value fee and a $0.30 insertion fee for listing the item. Sellers registered...
Can I choose to let buyers make a “Best offer”?
Can I choose to let buyers make a “Best offer”?
You can choose to let buyers make an offer under your “Buy It Now” price by checking the Best Offer box when you create a fixed price listing using ou...
How long do I have to pay for an item?
How long do I have to pay for an item?
You should pay for an item as soon as possible. After two days without payment, an unpaid item case may be opened by your seller. If you would like to...
Where can I find my eBay Bucks balance?
Where can I find my eBay Bucks balance?
eBay Bucks is a free program that rewards you for buying on the site! Once you are enrolled, you will begin accruing rewards with every purchase. Clic...
I haven’t received my item and the seller's account is suspended. What do I do?
I haven’t received my item and the seller's account is suspended. What do I do?
The eBay Money Back Guarantee still applies even if a seller is suspended. If you’ve paid for the item and haven’t received it, you can open a request...
When selling an item what does MPN mean?
When selling an item what does MPN mean?
A manufacturer part number (MPN) is a series of numbers and/or letters given to a part by its manufacturer. For example, each part of a car (the brake...
Can anyone else see my notes if I use the “add note” feature?
Can anyone else see my notes if I use the “add note” feature?
Notes from the "add note" feature are your own personal reminders and are only visible to you. You can add a note to any item in your Watching, Biddin...
What’s the difference between a personal account and business account?
What’s the difference between a personal account and business account?
Personal accounts are for casual buying and selling on eBay, while business accounts are a good option for sellers who: Sell ​​items that were bought ...
Why does it say my PayPal email is not found when I try to sell an item?
Why does it say my PayPal email is not found when I try to sell an item?
Your eBay account may not be linked to your PayPal account. To check, follow these steps: Go to My eBay> Account > PayPal account. Next to Buying on e...
How do I report fake (spoof) emails?
How do I report fake (spoof) emails?
If you believe you have received an email from eBay that may be fake, forward it to spoof@ebay.com and we will be happy to review. You can always doub...
What do I do if my buyer asks me to ship to a different address?
What do I do if my buyer asks me to ship to a different address?
While a buyer is expected to ensure their address is correct at checkout, we understand that sometimes mistakes happen. Though eBay does not expect yo...
How do I issue a partial refund?
How do I issue a partial refund?
There are times where you may want to provide a discount to your customer by issuing a partial refund after purchase. In these instances, you can retu...
Do I need to charge sales tax on my items?
Do I need to charge sales tax on my items?
Depending on laws in your area, you may be required to charge sales tax. We recommend consulting with a tax professional to review local and federal t...