Commonly Asked Questions
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How do I delete a saved vehicle?
How do I delete a saved vehicle?
You can save vehicles within My Garage on eBay Motors, making it easy to find parts for your vehicles. You can delete your saved vehicles with the ste...
Why was I charged more on my invoice for a FedEx label than the original estimate?
Why was I charged more on my invoice for a FedEx label than the original estimate?
If you see a charge for a FedEx label that is different from the initial quote, the package type, dimensions or weight provided when the label was cre...
Why is my PayPal payment not processing?
Why is my PayPal payment not processing?
The first step we recommend is to confirm that the financial information saved on PayPal is up to date. Expired credit cards or outdated billing addre...
How do I pay later when purchasing a shipping label?
How do I pay later when purchasing a shipping label?
When starting to sell on eBay, your payments may be held for up to 21 days as a part of our Funds Availability Policy. During this time, you can use s...
What payment methods are accepted on eBay?
What payment methods are accepted on eBay?
Payment methods can vary on the listing, but an electronic payment method will be available in most categories. Electronic payment methods currently a...
How do I print a scan form?
How do I print a scan form?
A scan form can be used by a USPS clerk or driver for up to 50 packages you are shipping out. This saves time for both you and USPS and ensures your s...
How do I contact Customer Service?
How do I contact Customer Service?
Check out our Help Page on Contacting Customer Service for a link to contact us as well as additional details that may help you find an answer to your...
How do I purchase a vehicle on eBay?
How do I purchase a vehicle on eBay?
eBay Motors is a great place to look for the vehicle of your dreams. Below you will find steps to find the perfect fit for you: Finding a vehicle on e...
How do I find a vehicle on eBay?
How do I find a vehicle on eBay?
Whether you know what you are looking for or just want to browse, eBay Motors has a wide variety of vehicles to choose from. You can start with our Al...
How do I research a vehicle on eBay?
How do I research a vehicle on eBay?
eBay Motors has a number of resources to help you make an informed purchase. The listing itself will include specifics such as the condition, warranty...
How do I bid/buy and pay for a car on eBay?
How do I bid/buy and pay for a car on eBay?
Unlike most other purchases on eBay, buying a car on eBay Motors won't be through eBay Checkout. You will actually work with the dealer directly for p...
How do I reprint a shipping label?
How do I reprint a shipping label?
You are able to reprint a shipping label on eBay up to 10 times within the first 24 hours for domestic single item-transactions following the steps be...
How do I void a shipping label?
How do I void a shipping label?
When you need to void a shipping label, follow the steps below: Sign into My eBay. In the Activity tab, click Shipping Labels, located on the left sid...
Who is responsible for a package lost in transit?
Who is responsible for a package lost in transit?
The party that pays for the shipping label is typically responsible for any loss or damage that occurs in transit. They do have the option of buying i...
What do I do if I experience a technical issue on eBay?
What do I do if I experience a technical issue on eBay?
From time to time you may experience an issue on the site and we recommend trying the following steps to rule out a localized cause: Clear your browsi...
How do I change my billing currency?
How do I change my billing currency?
You can change your billing currency by following these instructions: • Go to the Switch billing currency page• Select your chosen currency from the d...
What do I do if I suspect account theft?
What do I do if I suspect account theft?
Account security is a top priority for us. If you suspect your account was compromised, try accessing your account and contact Customer Service immedi...
How can I edit my descriptions in the Bulk Editing tool?
How can I edit my descriptions in the Bulk Editing tool?
The easiest way to make changes to your listing descriptions is by utilizing the find and replace function in the Bulk Editing tool. To start, you'll ...
What can I do when my sales are slow?
What can I do when my sales are slow?
While sales will naturally fluctuate based on your inventory and the time of the year, there are always steps you can take to maximize success. Whethe...
How do I place my store on vacation?
How do I place my store on vacation?
You can place your store on vacation to display a message to potential buyers that you are away. You can also choose to hide your fixed price listings...