Commonly Asked Questions
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What do I do if my buyer asks me to ship to a different address?
What do I do if my buyer asks me to ship to a different address?
While a buyer is expected to ensure their address is correct at checkout, we understand that sometimes mistakes happen. If you have already shipped th...
Do I need to charge sales tax on my items?
Do I need to charge sales tax on my items?
Depending on laws in your area, you may be required to charge sales tax. We recommend consulting with a tax professional to review local and federal t...
How do I issue a partial refund?
How do I issue a partial refund?
There are times where you may want to provide a discount to your customer by issuing a partial refund after purchase. In these instances, you can retu...
How do I place my store on vacation?
How do I place my store on vacation?
You can place your store on Vacation to hide your fixed price listings and display a message to potential buyers that you are away. Keep in mind that ...
How do I send an offer to a buyer?
How do I send an offer to a buyer?
If your customer has sent you a message about a fixed price listing, you can send them a Private Offer to suggest a discounted price. Go to My eBay an...
How do I change the currency displayed in search?
How do I change the currency displayed in search?
You can choose to view the listed prices in either the seller’s currency or your currency based on the site you are on. Sign into eBay so you can save...
How much does eBay take out of the sales price?
How much does eBay take out of the sales price?
Our standard selling fees include 10% of the total sales prices as a final value fee and a $0.30 insertion fee for listing the item. Sellers registere...
How long does my seller have to ship?
How long does my seller have to ship?
Every seller determines their own handling time to ship the item after the payment clears. You will typically be provided with an estimated delivery d...
Can I choose to let buyers make a “Best offer”?
Can I choose to let buyers make a “Best offer”?
You can choose to let buyers make an offer under your “Buy It Now” price by checking the Best Offer box when you create a fixed price listing used our...
How long do I have to pay for an item?
How long do I have to pay for an item?
You should pay for an item as soon as possible. After two days without payment, an unpaid item case may be opened by your seller. If you would like to...
Where can I find my eBay Bucks balance?
Where can I find my eBay Bucks balance?
Click My eBay in the top right-hand corner of the eBay homepage. Under Buy, click eBay Bucks. You’ll see your balance here. Learn more: • eBay Bucks
I haven’t received my item and the seller's account is suspended. What do I do?
I haven’t received my item and the seller's account is suspended. What do I do?
eBay's buyer protection programs still apply even if a seller is suspended. If you’ve paid for the item and haven’t received it, you can open a reques...
When selling an item what does MPN mean?
When selling an item what does MPN mean?
A manufacturer part number (MPN) is a series of numbers and/or letters given to a part by its manufacturer. For example, each part of a car (the brake...
Can anyone else see my notes if I use the “add note” feature?
Can anyone else see my notes if I use the “add note” feature?
No, don’t worry, these notes are your own personal reminders and are only visible to you. You can add a note to any item in your Watching, Bidding, Wo...
What’s the difference between a personal account and business account?
What’s the difference between a personal account and business account?
Personal accounts are for casual buying and selling on eBay, while business accounts are a good option for sellers who: Sell ​​items that were bought ...
Why does it say my PayPal email is not found when I try to sell an item?
Why does it say my PayPal email is not found when I try to sell an item?
Your eBay account may not be linked to your PayPal account. To check, follow these steps:Go to My eBay> Account > PayPal account. Next to Buying on eB...
What is the Global Shipping Program, and what is PBI?
What is the Global Shipping Program, and what is PBI?
The Global Shipping Program makes it easy for sellers to ship to buyers in other countries. Sellers send the item to their domestic Shipping Center, r...
I bought an item as a guest, is there any way to track it?
I bought an item as a guest, is there any way to track it?
You can track an item you bought as a guest by selecting View Order Details in your Guest Order Confirmation email, or Track my package in your Guest ...
How do I change my billing currency?
How do I change my billing currency?
You can change your billing currency by following these instructions: • Go to the Switch billing currency page• Select your chosen currency from the d...
Can I change my shipping address after I buy an item?
Can I change my shipping address after I buy an item?
It’s the buyer’s responsibility to ensure that their shipping details are correct at checkout when they buy an item. However, if you bought an item an...