Commonly Asked Questions
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What’s the difference between a personal account and business account?
What’s the difference between a personal account and business account?
Personal accounts are for casual buying and selling on eBay, while business accounts are a good option for sellers who: Sell ​​items that were bought ...
Why does it say my PayPal email is not found when I try to sell an item?
Why does it say my PayPal email is not found when I try to sell an item?
Your eBay account may not be linked to your PayPal account. To check, follow these steps: Go to My eBay> Account > PayPal account. Next to Buying on e...
How do I report fake (spoof) emails?
How do I report fake (spoof) emails?
If you believe you have received an email from eBay that may be fake, forward it to spoof@ebay.com and we will be happy to review. You can always doub...
What do I do if my buyer asks me to ship to a different address?
What do I do if my buyer asks me to ship to a different address?
While a buyer is expected to ensure their address is correct at checkout, we understand that sometimes mistakes happen. Though eBay does not expect yo...
How do I issue a partial refund?
How do I issue a partial refund?
There are times where you may want to provide a discount to your customer by issuing a partial refund after purchase. In these instances, you can retu...
Do I need to charge sales tax on my items?
Do I need to charge sales tax on my items?
Depending on laws in your area, you may be required to charge sales tax. We recommend consulting with a tax professional to review local and federal t...
How do I send an offer to a buyer?
How do I send an offer to a buyer?
If your customer has sent you a message about a fixed price listing, you can send them a Private Offer to suggest a discounted price. Go to My eBay an...
How long does my seller have to ship?
How long does my seller have to ship?
Every seller determines their own handling time to ship the item after the payment clears. You will typically be provided with an estimated delivery d...
What is the Global Shipping Program, and what is PBI?
What is the Global Shipping Program, and what is PBI?
The Global Shipping Program makes it easy for sellers to ship to buyers in other countries. Sellers send the item to their domestic Shipping Center, r...
I bought an item as a guest, is there any way to track it?
I bought an item as a guest, is there any way to track it?
You can track an item you bought as a guest by selecting View Order Details in your Guest Order Confirmation email, or Track my package in your Guest ...
Can I change my shipping address after I buy an item?
Can I change my shipping address after I buy an item?
It’s the buyer’s responsibility to ensure that their shipping details are correct at checkout when they buy an item. However, if you bought an item an...
How can I view my entire sales history?
How can I view my entire sales history?
If you’re a Selling Manager or Selling Manager Pro subscriber, you can download your entire sales history by following these instructions:• Go to your...
I have tracking details for an item that’s being sent by international shipping. How can I track it?
I have tracking details for an item that’s being sent by international shipping. How can I track it?
You should be able to track your item by going to the carrier’s website and entering the tracking number. Every time the item is scanned, the tracking...
How can I set up alerts for items I'm interested in on eBay?
How can I set up alerts for items I'm interested in on eBay?
You can set up alerts through the eBay app. Once you do, you’ll be notified when you’ve been outbid, if an item you’re watching is ending soon, or whe...
How can I retract a best offer?
How can I retract a best offer?
Usually, when you make a best offer on an item, and if the seller accepts it, you’re obliged to complete the order. However, you can retract your offe...
What is an ePacket?
What is an ePacket?
An ePacket is a shipping or mail service from China or Hong Kong. Usually, items sent by ePacket include free or relatively low shipping costs, and tr...