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What do I do if I experience a technical issue on eBay?

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Verified Blogger
Verified Blogger
Last Edited 05:15:07 PM

From time to time you may experience an issue on the site and we recommend trying the following steps to rule out a localized cause:

 

  • Clear your browsing history
  • Try accessing the same page in another browser, device and/or private browsing window
  • Ensure your browser, app and/or device are all up to date
  • Check your Internet or mobile data connection
  • Make sure that your security software is not interfering with any site features or pages
  • Disable any browser add-ons or plugins (such as adblockers) that may cause interference

 

You can also post to our Technical Issues board so other Community members who may have experienced a similar problem can share troubleshooting advice. If you are unable to find a solution to your problem, we want to hear from you so we can investigate further. Contact Customer Service with the following information:

 

  • When did this first occur?
  • What error message are you receiving?
  • Is this on a mobile device or desktop computer?
  • Which operating system and browser are you using? Which versions do you have installed?
  • Does the issue persist on additional browsers or when you are using a private/incognito window?
  • Which security software are you using? Do you have a Firewall or anti-virus program in place?
  • What Internet/mobile provider do you use?
  • What are the related item numbers?
  • Which eBay website is being used (.com, .co.uk, etc.)?
  • What troubleshooting steps have you performed?
  • What are the steps to recreate the issue?