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I haven’t received my item and the seller's account is suspended. What do I do?

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Verified Blogger
Verified Blogger
Last Edited 05:02:31 PM

The eBay Money Back Guarantee still applies even if a seller is suspended.


If you’ve paid for the item and haven’t received it, you can open a request any time between 24 hours and 30 days after your estimated delivery date has passed. If there is no estimated delivery date, you can open a request after 7 days have passed from the date of payment.


To open a request, go to your purchase history and select I didn't receive it under More actions. You can then choose whether you’d like a refund or the original item. If the seller doesn’t respond after 3 full business days you can ask eBay to step in and help. We’ll review the case and make a decision within 48 hours. If the request is closed in your favor, you’ll receive a full refund including shipping costs.