never received item, seller not responding

[freebird_sports_cards]

Back in February I purchased an item as a pre-sale, item to be shipped upon release in April. Received email in April informing me item would be shipped when it arrived to the seller in late April. Everything normal to this point. When item didn't arrive as expected, messaged seller asking for an update on status. Was told item was ready to go out that day or next (May 10th). Tracking number added. Checked several times and status never changed for tracking...awaiting item delivery to USPS. Messaged seller several times since, no replies. Started search at USPS. Got call from USPS that item never offered for shipment. EBay won't help because original purchase now outside 90 day window. Have opened case with Paypal, but waiting on response from seller. At this point, I am out $4000+ (had second pre-sale purchase with same buyer).

[gkn29]

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@freebird_sports_cards wrote:

Have opened case with Paypal, but waiting on response from seller. At this point, I am out $4000+ (had second pre-sale purchase with same buyer).

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You won't get a seller response and hopefully PayPal is helpful. Best of luck to you, needless to say, that's quite a lot of money.

[tdumonde2014]

It's in PayPal's hands now, ebay is not involved. If you used a credit card then you have another option if you don't prevail with PayPal.

[rebell45]

If you need to contact PP you can call them at 888-221-1161. Good luck.

[shirkie_42]

@freebird_sports_cards  so you know for future pre-order purchases

https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252