fraud

[qasi-zau]

the seller indicated "new product" in the information about the product, but the product is used and has scratches, there is no warranty card for the product. It is impossible to contact the seller, he does not communicate. ebay lags behind other sales platforms in this regard. i mean ebay allows sellers to deceive buyers. you can't complain anywhere. Unable to connect to ebay. I would like to inform you that this is a violation of the rights of buyers.

[ebooksdiva]

No need to contact anyone go to your purchase history page. Click RETURN THIS ITEM select reason for return as doesn’t match picture or description. You maybe asked to upload a picture. Follow the prompts. If the seller doesn’t respond to the case within 2-3 days you can ask eBay to step in on day 4 for your refund. 

[varebelrose · Accepted solution]

1) Thoroughly read the eBay MBG (money back guarantee) policy.
https://pages.ebay.com/ebay-money-back-guarantee/

2) File an INAD (Item Not as Described) case. You can only file ONE case on eBay, and it must be done within 30 days after delivery.

3) Seller will have to refund, but may require you to send the item back; if so he will have to provide the label.

4) Pay close attention to timelines and steps during the case.

Do not communicate with the seller any more except via the case.
If you send the item back without a INAD case you will not be refunded.