01-03-2019 07:17 PM
When I was browsing eBay.com it gave me a $5.00 coupon. I went to use to code and it says it will not work. I called eBay they said it’s not valid. I got it from them and have a picture of it. I called and he said they will send me a new one and soon as he said that he hung up. I spend a lot of money with eBay and I’m not happy how this turned out.
01-03-2019 07:45 PM
Did the coupon expire? Were there category restrictions?
01-03-2019 07:52 PM
Expiration date 1/31/19 and it was in the category I was shopping.
01-03-2019 07:56 PM
Was there any other fine print like a minimum spend amount?
If you met all of the criteria you should call eBay again. It's hit or miss getting a knowledgable CS rep. They do have customer service channels on facebook and twitter which you may find easier- and you should be able to send them your screenshot of the coupon.
01-03-2019 07:56 PM - edited 01-03-2019 08:00 PM
@arcar1 wrote:I spend a lot of money with eBay and I’m not happy how this turned out.
It sounds like eBay doesn't need your money. Why are you still holding on to that notion?
I can confirm that that $5 coupon which flashes across your screen saying take $5 off when you buy within this browser doesn't work after you log in to buy, possibly because eBay has discovered that you are not new bait.
01-03-2019 08:00 PM
yes that’s what happens and it did not work. eBay said they will send me a new one then hung up on me.. crazy
01-03-2019 08:08 PM
01-03-2019 08:12 PM
@arcar1 wrote:yes that’s what happens and it did not work. eBay said they will send me a new one then hung up on me.. crazy
Sounds frustrating. However, "eBay" did not hang up on you. A customer service rep. hung up on you. One of the bazillion reps. who work for eBay and you can file a complaint about it if you want. Hopefully, soon you will get a valid $5 coupon you can use and it doesn't take any more of your time to do so.
Energy flows where attention goes.
01-03-2019 08:50 PM
01-03-2019 09:24 PM
What are the details? Any exclusions, etc?
01-03-2019 09:52 PM
I haven't seen the coupon, but I did find what looks like the text of the details on another site. I notice that there does not appear to be a start time to the deal:
"$5.00 off your purchase. Applies to entire order. Expires 01/31/19 23:59 PST. *See Details
How to redeem your coupon
Find an item
Add items to your cart, buy it now, or win an auction. This coupon applies to your entire order.
Copy code
Tap to copy the code above.
Pay for your order
Simply pay with your preferred payment method. Redeem coupon at checkout with your eBay account.
Terms and conditions:
Who’s eligible for the Coupon?
Only the user who received this Coupon is eligible. Sorry, no forwarding—Coupon is not transferable.
How to redeem your Coupon:
Simply make a purchase on eBay.com in an eligible category. (See below for exclusions).
Pay for your item by 11:59 PM Pacific Time on the Coupon expiration date with PayPal, Debit/Credit Card.
Enter and apply the redemption code for your Coupon in checkout where indicated before you make your purchase.
Terms & Conditions
By using or attempting to use the redemption code for the Coupon you agree to accept and be bound by these terms and conditions.
The discount value you are entitled to is set out in the Coupon. The discount applies to the total purchase price (excluding shipping, handling, and taxes and excluding any Excluded Items) for one transaction on eBay.com. Multiple items can be purchased in one transaction.
“Excluded Items” means any items from the Coins & Paper Money, Gift Cards & Coupons, Vehicles, and Real Estate categories.
The Coupon will expire at 11:59:59 PM PT on the date shown on the Coupon.
The Coupon is subject to any minimum spend requirements or maximum discounts specified in the Coupon.
The Coupon can only be used once for up to any maximum Coupon discount amount specified in the Coupon. Any unused difference between the actual discount amount received and the maximum amount will be forfeited.
To redeem the Coupon, enter the Coupon’s redemption code where indicated during the checkout process.
The redemption of the Coupon using the redemption code requires payment with a PayPal account or a Debit/Credit card in order to take effect.
Without limiting other remedies and in addition to eBay’s rights under the User Agreement, eBay reserves the right to disallow or reverse a discount in circumstances where eBay believes:
you have provided false information, conspired with others to gain an unfair advantage or have otherwise been involved in any way in manipulating, interfering or tampering with the conduct of this offer;
a sale or purchase of any item as part of this offer has not been made in good faith, including where eBay considers that the buyer and seller may be related parties (such as family members or parties sharing the same dwelling); or
buyers or sellers have engaged in collusive conduct or any other conduct which eBay considers unfair, fraudulent or untoward.
Postage costs and taxes are excluded from the Coupon discount.
Sellers are responsible for their own stock and eBay does not guarantee the availability of stock.
eBay makes no representations or warranties of any kind regarding the item purchased upon redemption of the Coupon.
In the event you return or seek a refund on any item purchased using the Coupon, the value of the Coupon will not be refunded to you.
To the extent permitted by law, eBay will not be responsible for any loss incurred by you in redeeming or attempting to redeem the Coupon or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the Coupon.
The Coupon is subject to U.S. laws, void where prohibited, not redeemable for cash, has no face value, and cannot be combined with any other coupon/voucher.
eBay may cancel, amend, or revoke the Coupon at any time.
Use of automated devices or programs for Coupon redemption prohibited."
01-04-2019 06:08 AM
It meets requirements my item was $270
01-04-2019 09:36 AM
01-04-2019 10:51 AM
01-04-2019 11:15 AM - edited 01-04-2019 11:16 AM
@arcar1 wrote:
When I was browsing eBay.com it gave me a $5.00 coupon. I went to use to code and it says it will not work. I called eBay they said it’s not valid. I got it from them and have a picture of it. I called and he said they will send me a new one and soon as he said that he hung up. I spend a lot of money with eBay and I’m not happy how this turned out.
Hi @arcar1, while I'm limited in the details I can discuss related to your account I do not see that the coupon you pictured was issued on your account. Typically coupon codes that are random numbers and letters like the one you have shared here are account specific, while sitewide coupons are formatted in a "NEWYEAR19" or "SPRINGDEAL1" manner (examples, not actual coupon codes).
Without the full terms and conditions to review, I am not able to investigate this further. While I know another member on this thread shared potential guidelines, I was not able to find an indication that these are the related terms and conditions and was only able to find a third party site referring to these details a couple of months ago.
As for the phone call you had with Customer Service, if you can tell me the date and approximate time you spoke with us I will be happy to review. If there is reason to believe that the agent you spoke with hung up on you then we will provide appropriate coaching. While we do typically attempt to call a member back when the conversation ends unexpectedly, the time of day and the context of the conversation may lead us to not attempt a call back. There are also times when we attempt to call a member back and are unable to reach them, but I will ensure the appropriate steps were taken with more information.
Thanks in advance!