Feedback

[bostonspaceman]

Hope someone can help with this question. Who is supposed to leave feedback first, the buyer or the seller?

[soh.maryl]

Must have been many, many years ago.  Sellers have not been allowed to leave negatives for buyers since 2008.

[soh.maryl]

They can ONLY receive positive feedback, so what difference does it make, really? 

[jlv-enterprises]

That’s fine. All I can say is that if a seller is honest, treats me right, gives me positive feedback, and I am happy about doing business with them, they go to the top of my search list when I am looking for something to buy. 

[teddkayv]

I think that a number of Ebay sellers are breaking the Ebay rules by telling the Buyer that the seller will send feedback AFTER the buyer sends feedback.  Probably if a seller says that, the seller should be reported & given negative feedback for doing that. So sellers beware, get ready for negative feedback when you try that method to force positive feedback.

[teddkayv]

The difference is that the seller may intimidate the buyer vs giving him negative feedback, assuming that the buyer wants positive feedback. & some sellers break Ebay rules by leaving "positive feedback" which is actually negative feedback. The "positive" box is marked, but the comments are negative.  I suggest a hefty fine for any seller who pulls that one.

[teddkayv]

Customer satisfaction is a great principle for business. But some people are "never happy."  And some can be happy only if they cheat you!

[soh.maryl]

I suggest that a buyer who received that kind of FB report it to eBay.  It will be removed and that seller will have a defect.

[teddkayv]

But with the policy of making your feedback depend on the buyer's feedback, I think you violate Ebay rules & you may get negative feedback merely for having such a policy.

[soh.maryl]

How is that "breaking the eBay rules"? They are possibly lying to the buyer, but no rules are broken.

Again, either party can leave FB first, last or not at all.  

[teddkayv]

I think that the only reason why buyers can't give feedback, is that so many of them used feedback as retaliation for the buyer's feedback.   So a buyer would be afraid to report the evil done by a seller, lest the seller make up lies about the buyer & issue negative feedback in retaliation.  Then buyers have no way to get an accurate report on the quality of a seller.

[teddkayv]

You opine:  In my opinion I feel it should be first left by the person who is the first to know if a transaction has gone well or not, and that would be the buyer.   For the seller, as a rule, he is the first to know if the transaction went well for him as he got his money first.  A system could be made fair by having the seller deliver the merchandise first before the buyer pays!  Somebody will go first:  money & item. Why shud the seller get something before the buyer does?  The seller knows first as it is now. He knows he got his money (ignoring middle man delays).

But the buyer doesn't know if he got cheated or scammed until he has a reasonable time to test & try out the thing he bought.  The seller may know that an appliance is on its last legs & not tell the buyer.

[teddkayv]

And the buyer also doesn't know if you are a sheep or a goat!  But the buyer pays the money long before he finds out if what you sent was as described & works.   Sending positive feedback after buyer pays is not knee jerk. The money is all he owes you & all he promised you.

[teddkayv]

There is no rule on who feedbacks first. But a buyer might give a seller negative feedback simply for having a policy not to give feedback until the buyer goes first.

[apx4_33]

The person who worries about feedback should obviously go first.

[downunder-61]

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@teddkayv wrote:

I think that a number of Ebay sellers are breaking the Ebay rules by telling the Buyer that the seller will send feedback AFTER the buyer sends feedback.  Probably if a seller says that, the seller should be reported & given negative feedback for doing that. So sellers beware, get ready for negative feedback when you try that method to force positive feedback.

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You could not be more wrong - eBay has given seller's the choice of automatic settings as to whether or not we leave feedback at POS or at ROFB from a buyer.

Any one negging a seller for lack of FB will be reported and the feedback removed immediately from the seller account.

Thanks for posting.