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Cancel return request

I filled a return and now want to cancel the return request, I followed prompts as more action then there isn’t a prompt under return details to close return request,,?

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Cancel return request

You would need to go into the return request to cancel it. Otherwise it will close on its own due to inactivity in around 20-30 days. 

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Cancel return request

@mickey66.2013 

Cancel a return request

  1. Go to your Purchase history and find the item.
  2. From the More actions dropdown menu, select See request details and then Close your request.
  3. Select your reason for closing the return from the dropdown, and add details if you want to.
  4. Select Confirm.
lady_madonna
Volunteer Ebay Community Mentor

Message 3 of 5
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Cancel return request


@mickey66.2013 wrote:

I filled a return and now want to cancel the return request

 

I followed prompts as more action then there isn’t a prompt under return details to close return request,,? 


No, not the prompts under More action. The link to Cancel return is usually on the return request itself. 

 

bctk5292_0-1702840125045.jpeg

 

But you might have to look around, to try to find it. @mickey66.2013

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Cancel return request

If you can't close it, no worry. It will close on it's own in time.  The seller won't be charged for the return label if it's not used.    Buyers were closing cases when they should not have. Wonder if eBay has made it a bit harder to do that? 

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