Automatically accept offer did not work

[weststartexas]

I have two listings just sold through offers today-time May 5, 2023 at 1:54pm PDT

https://www.ebay.com/itm/204316378183

https://www.ebay.com/itm/204317218358

I set it to automatically accept offer at $19.99 and minimum offer to be $19.99.

A buyer placed two offers, and each to be $21.99. 

I think the system should automatically prove the offer but the system sent me notifications instead. I think the delay of response might be a reason he did not pay for them.

I guess there is some glitch or something is wrong.

Thank you

[woodland_gnome]

Was anything written in the text box by the buyer?  That prevents automatic acceptance so that the seller has the time to review it.

[weststartexas]

Thank you for replying. No, there is nothing written inside the text box. I think it might be a glitch.

[mudshark61369]

@weststartexas,

If your automatic decline price is any offer lower than $19.99 and your minimum acceptance price is $19.99 any offer over $19.99 should be accepted. Though maybe setting the Auto accept price at $20. 

"I think the system should automatically prove the offer but the system sent me notifications instead. I think the delay of response might be a reason he did not pay for them". 

Do you mean "the system should automatically {approve} the offers".  What did the notification message say?  The answer to your problem might be in the message. 

In looking at your listings. I see the same items are also in your sponsored listings, which means the buyer probably received a special offer notice with your 10% discount off the Buy It Now price of $29.99  because they opened the listings, and it confused them into thinking you had counter offered their $21.99 offer at a higher price and that is why they did not pay. Maybe they tried entering your code expecting a 10% off their offer price.  Too many lures too close together confuses the fish.

[weststartexas]

Thank you for your reply.

"If your automatic decline price is any offer lower than $19.99 and your minimum acceptance price is $19.99 any offer over $19.99 should be accepted. Though maybe setting the Auto accept price at $20. "

Indeed, that was my setting. He offered at $21.99 but the offer was NOT automatically accepted. That is why I wrote this question at the beginning. But my other listings work fine.