When you buy on Ebay, you buy sight-unseen; you take a risk that the item will not fit, will not be as described, etc. Ebay needs to start making the seller reimburse the buyer for the reasonable cost of returning the item to seller in Buyer Protection Cases. Sometimes the return shipping postage is more than the cost of the item. I always reimburse my buyers for the cost of returning an item. I also offer an no questions asked return policy. I want the buyer to know that they will not be out of any money by buying from me, and they will be made whole if they decide to return an item, even if they return it because they decide that they don't want it or can't really afford it. The reality is that the number of returns is miniscule, especially if the seller accurately describes an item, doesn't charge outrageous prices, safely and securely ships items to prevent damage in shipping, etc. I treat my buyers like I want to be treated because I am an avid eBay buyer too.
I just wish that eBay would offer its buyers complete protection, even if the seller won't. Ebay makes money off of sight-unseen sales, and they should recognize this and make sure that the buyer is made whole if there is a return.
They only thing I can do now is to make sure that I only buy from sellers who offer to pay return shipping. Unfortunately, this will limit my ability to purchase items that I want.
Get it together eBay & offer complete & real buyer protection!
IMHO, most buyers come to eBay to buy items for pennies on the dollar.
You want the seller to foot the bill for all postage costs? Then be prepared for prices to increase dramatically to cover that expense.
Why should the seller be at a loss if the buyer wasn't responsible enough to realize they couldn't afford the item?
You're aware that most small - midsized sellers here are not large businesses, but just ordinary people selling stuff, right? How do you suppose they'll survive here if they needed to eat return postage whenever a buyer changed his mind?
And it's bad enough that a buyer can force a full refund on that prom dress after the prom... you think the seller should be out of pocket for the return postage as well?
Yeah.... no thanks.
Sorry , I hope that this never happens. There are just too many scammers out there. I will not refund because my customer didn't know that a micro machines car is only 1 1/2" long. Or they didn't like the shade of blue on the item. Many times, the buyer is at fault for NOt reading and looking at the photos.
If you want no cost returns, go to the mall.. And even then, it's not free since you will need to spend gas/ care fare to get to the mall to do the return.
I do understand when the seller is a scammer that it feels so wrong to pay the return shipping but I have discovered that giving them a negative seems to encourage some of them to refund the shipping inexchange for me removing the negative. It's extortion in a way but I do NOT tell them that I will remove it if I get reimbursed.. but they do know that they blew the auction and lied. When I make my argument through the resolution center (THIS IS NOT MY BUYING ID), I do write that it's not fair for me to pay return shipping since the seller knew that the item was defective ....etc..)
When you buy online, there is always risk. It's NOT 100% safe.
The reason returns are miniscule is because Ebay doesn't have complete buyer protection. If they did I guarantee there would be a lot more returns. Just on a whim, or because they changed their mind, just of the hell of it. They used the item for what they needed it for and just send it back. Not costing them anything. Why not? If Ebay does that I'm quitting Ebay.
As stated with most people on this question most sellers cannot absorb the cost of return postage.
I had a buyer this weekend e-mail that the items she bought she realized she already had and requested my address to return item to me. I provided my address as well as nicest I could explained that my return policy states I do not pay for return shipping. I will refund the original cost plus original ship cost to her but that is all I can do. At this point I wil be out the original postage as well as e-bay fees as well as the loss of the sell. So far I haven't hear from her but I also asked her to let me know the tracking # so I will be able to track it. When I get the item back I will refund her original invoice amount. Now if the item had arrived not as described or damaged I would reinburse for her cost to return.
This is very fair, as far as I know she could of used it and just want's to return it now. One cannot know. BUT it's funny to me that when I buy from J.C. Penneys, Kohls or any other retailer if I have to return the item for whatever reason the only credit I get is for the item I bought NOT for the shipping cost and if I return I'm out the return shipping cost as well. This includes if they send the wrong thing or it is damaged in transit.
@surfelvis I disagree on principal alone. The ONLY Feedback Sellers can leave for Buyers is Positive so the venue does not create a level playing field. eBay also has a tool for Buyers to use when considering a purchase, eBay Messaging. Buyers can ask as many questions as they like about an item prior to making a purchase comittment. Buyers who do NOT take advantage of this tool are being unwise. Buyers can also ask for additional pictures ... the only draw back there is eBay's messaging pic quality has dropped off and does not work at times BUT, the tool is there for that too.
eBay cannot force the seller to pay for return shipping.
if you expect Ebay to underwrite the cost of return shipping then be ready for fee increases as a seller.
many, many sellers will reimburse for returns and will accept returns for any reason. that is a choice that each seller is allowed to make.
just as it is a choice for each buyer to decide who they buy from.
fortunately, you have not suffered financially from your policy. I haven't either but there are other sellers who cannot afford to pay for returns when a buyer has simply changed their mind or has decided to pick and choose which item they won that they will keep.
the Buyer Protection policy is very comprehensive and very fair at this point. And Ebay has the hassle free returns policy available for sellers to use. there is just not much more that eBay can demand of a seller.
Buyers need some moral hazard - there has to be some risk built in for both parties, even if it's just the risk of wasted time and having to pay return shipping, to keep the market as honest as possible. Buyer Protection is insurance against total loss from unforeseen risk, not an invitation to behave irresponsibly without any risk. Let's not forget that the seller has to eat the original shipping as well as the item (if damaged) or the opportunity cost of a missed sale to another buyer (in cases of return because buyer just didn't like the item).
I think eBay's policy of splitting the costs is as good a compromise as can be expected for online sales. Look at it this way: with physical stores the buyer usually has to eat the return shipping by driving the item back to the store.
WOW it seems you aren't relying on your "profits" from selling on eBay.
Unless you don't describe your item sufficiently I can't understand why a seller would be happy to allow returns. I am not Walmart, or Kaymart who can perhaps absorb returned items costs
I have recently experienced reckless and rude buyers now even change their names on eBay and mount up transaction after transaction cancellations. Sellers (not in my case ) give positive feedback pitifully because there is no other way to get messages across that a buyer didn't pay, etc. So a seller very often gives positive feedback then says buyer didn't pay. I get the feeling some sellers are really coddlng buyers way too much. They are so afraid of losing business or offending someone. There are costly reasons why sellers are worried of course and I get it this is for sure. However, I think the only way buyers will get the point that there are at least some sellers out here who REALLY need the money from their sales after paying soaring pkging costs and selling fees. Sellers need to be steadfast insistent on eBay's rules. We need to be consistent. Ebay too needs a serious adjustement regarding seller dissatisfactions.
When you buy anything at all with a credit card --- your credit card company protects you! Regardless of what the other parties return policy is! That is to say that you got something other than what you purchased or the product was defective in some way, etc.
I didn't know this was a big secret but most of my friends did not know this either! SO READ THIS - EVERY PARTY , EVERY VENDOR, EVERY MERCHANT that acceptis Visa, Mastercard, Amex, Discover (whatever credit card)---All vendors are subject to the rules of the credit card company!!!! All payments are subject to revocation if the credit card company's policies are not followed. The credit card company will trump the merchants policy every time! Assuming you are in the right and can prove it! SEE the 2 examples below.
REAL LIFE EXAMPLE 1
I recently had a huge discrepancy with an major auto dealership's online parts center that sent me a body part for a vehicle other than my car. The auto dealership was rude, disrespectful and accused me of ordering the wrong part number and offered no refunds and although they later realized that THEY had made a huge mistake and sent the wrong part, they demanded I pay return shipping. I refused. Contacted my credit card company and the entire matter was resolved at NO COST to me whatsoever. All charges were removed from my account. I had all email communications as evidence, my printed order form with the details of my order, a photo of the body part I had removed from my car and the body part they sent me. All evidence was that their stock number for the part was wrong! But they still wanted money for their mistake. The big auto dealership tried relentlessly to charge my credit card, for several months but each attempted charge by the dealership was subsequently denied automatically by my credit card company ( i never had to call them again - the charges were simply denied). Finally 3 months later the auto dealership sent a prepaid shipping label for the return of their auto-part.
REAL LIFE EXAMPLE 2
Recently had a friend that paid a contractor to do work - she paid nearly $7,000 up front (on her credit card) for work and the contractor never completed the job. She was just sick to her stomach after numerous attempts to contact the contractor - who naturally refused to accept her phone calls. I told her to dispute the charge. She had no idea she could do such a thing. I told her to call her credit card company right away, she did so and the credit card company put her at ease right away. From there the credit card company took over for her, they contacted the contractor personally and informed him they were withdrawing the funds ---needless to say the contractor was back on the jobsite the very next day and had the entire job completed to my friends satisfaction.
The two examples above were VISA and AMICAN EXPRESS, but they all offer you protection so Calll your credit card company immediately at the beginning of any dispute. They will at minimum innitiate a dispute for the record (as disputes are restricted to a time frame - usually 30-90 days). Do NOT delay - do not be talked out of it. Get the dispute on record with your credit card company right away!!!
Complete buyer protection is an option that some sellers provide with a free ship back as well as a free ship to the customer. Keep in mind that sellers who do this also up the prices of their items to cover this additional cost of doing business. Some cannot or think they cannot afford this . Most will up their prices if they are forced to do it. Well then, Ebay is definately going to have more higher priced items as a result.
not even amazon pays for return shipping for just changing their mind.
having said that, i think ebay should force seller to pay for return shipping for defective/not as described item.
why should i as buyer have to pay for seller's mistake or a scam?
i bought a memory bed before and it came completely unusable.
it was all crumpled up and would not inflate back to normal size.
(subsequently i bought a another memory bed from a another seller and it inflated back to normal size fine)
but i had to pay for return shipping which came to about $80.
so i am out $80 and nothing to show for, not to mention all the time and enegy i had to waste to return the item.
which seems bs to me.
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Thanks for understanding!