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PayPal case is closed, Buyer received the refund, but I cannot remove and cancel the orders.

sgroup07
Pathfinder

Buyer opened the cases 3 days ago due to "somebody has stolen his account". PayPal made a full refund of all items and the status is complete, but I still see these items in my Sold items with the status paid and awaiting shipment. What can I do now to cancel these orders and remove it from eBay? When I try to do it through eBay I receive the following message: - "You can't cancel this order right now because there's a case open for it."

Thank you for all

Accepted Solutions (1)

Accepted Solutions (1)

anthemshop24-7
Trailblazer

Sure it is annoying to see the wrong status. Just ignore it. It will be unseen after a certain period of time. Just make sure you track your refunds via PayPal reports for tax purpose. 

Answers (1)

Answers (1)

Rockstar

Were you credited back the fees ebay charges you?