Buyer opened the cases 3 days ago due to "somebody has stolen his account". PayPal made a full refund of all items and the status is complete, but I still see these items in my Sold items with the status paid and awaiting shipment. What can I do now to cancel these orders and remove it from eBay? When I try to do it through eBay I receive the following message: - "You can't cancel this order right now because there's a case open for it."
Thank you for all
Sure it is annoying to see the wrong status. Just ignore it. It will be unseen after a certain period of time. Just make sure you track your refunds via PayPal reports for tax purpose.