07-17-2018 09:44 AM - edited 07-17-2018 09:45 AM
I bid. I won. I paid expediently (as always)! TWICE in TWO weeks with TWO different sellers, my auction transactions were canceled (and money was refunded) BY the SELLERS the day after the sale with NO message or reasoning provided! And, get this, because the sellers canceled the transactions, I was not able to leave feedback. I won both auctions on the opening bid, so it is obvious the sellers weren't willing to complete the transactions because they were losing money. Seller cancelations must be a new, and deceitful benefit to listing items on auction without paying reserve fees.
What has eBay come to? There was a time when I had a store on eBay, and as a seller, I HAD to complete transactions, even if it meant losing money. As I seller, I was never able to cancel an order. If I made an inventory mistake, I had to refund the money and take the negative feedback from a disappointed customer. What's the point of using the auction platform?
Oh, and as a buyer, there is absolutely NO way to chat or email with an eBay customer support person. There is a 20 minute phone wait. It's time to forget all about eBay and turn to their competitors!
07-17-2018 10:14 AM
You can leave feedback for the sellers here https://www.ebay.com/fdbk/leave_feedback?
unless they used “buyer requested” or “problem with buyers address” as the cancellation reason, there is no reason to chat with eBay. The seller self-reported and received a defect (strike) on their account.
07-17-2018 11:01 AM
07-17-2018 11:30 AM - edited 07-17-2018 11:33 AM
@chekchick wrote:I bid. I won. I paid expediently (as always)! TWICE in TWO weeks with TWO different sellers, my auction transactions were canceled (and money was refunded) BY the SELLERS the day after the sale with NO message or reasoning provided! And, get this, because the sellers canceled the transactions, I was not able to leave feedback. I won both auctions on the opening bid, so it is obvious the sellers weren't willing to complete the transactions because they were losing money. Seller cancelations must be a new, and deceitful benefit to listing items on auction without paying reserve fees.
What has eBay come to? There was a time when I had a store on eBay, and as a seller, I HAD to complete transactions, even if it meant losing money. As I seller, I was never able to cancel an order. If I made an inventory mistake, I had to refund the money and take the negative feedback from a disappointed customer. What's the point of using the auction platform?
Oh, and as a buyer, there is absolutely NO way to chat or email with an eBay customer support person. There is a 20 minute phone wait. It's time to forget all about eBay and turn to their competitors!
You need to investigate the reasons these sellers canceled the purchases. If these sellers gave at the buyer’s request as the reason for the cancellations then you need to inform eBay Customer Service that this is not true. Check the notifications that you received as some reasons (for example, item damaged, item out of stock, at request of buyer) should have been included.
In addition, check the listings for these sellers to see if the items have been listed again. If the notifications for the cancellations state the the transactions were canceled at the buyer’s request AND the items have been relisted then you should notifiy eBay Customer Service of this, especially if the starting price is higher or a Buy It Now price higher than your winning bid is included. eBay does not condone seller’s cancellation of a transaction with at the buyer’s request as the FALSE reason.
By the way, it is worth a 20-minute or longer phone-wait on hold to report a dishonest seller.
07-17-2018 06:45 PM
SMAB...
Well It might be be worth a 20-minute phone call to YOU. But I would be willing to spend that much time.
The way Ebay is now handling this dishonest practice is a disgrace.
Just driviing more good buyers away.
This is so bad for the health of this entire Site!
07-17-2018 09:04 PM
@garmentvarmint2004 wrote:SMAB...
Well It might be be worth a 20-minute phone call to YOU. But I would be willing to spend that much time.
The way Ebay is now handling this dishonest practice is a disgrace.
Just driviing more good buyers away.
This is so bad for the health of this entire Site!
To me, it is worth the time as such a call can help to put an end to such dishonest practices — I have called in the past and will do so in the future when necessary.
However, if a buyer who experienced sellers cancelling purchases for false reasons is not willing to take the time to tell eBay Customer Service about such problematic sellers then the dishonest practice is allowed to continue. If you are not wiling to take the time to help the eBay Community, why complain about it?
07-18-2018 07:40 AM
@pburn wrote:
I find it interesting that when a buyer wants to cancel, it's a "request" that has to be accepted/approved by the seller. When a seller wants cancel, however, it's an automatic cancellation--no acceptance or approval allowed by the buyer. Yeah, maybe the seller takes a hit (depending), but they can still cancel, where a buyer can't.
There are far more reasons why a seller legitimately is unable to perform (shipping a particular item as described to the shipping address given by the buyer) than why a buyer would be unable to perform (pay some money and give a valid shipping address). Buyers and sellers are not in the same positions so that there should be an equivilance on every issue.
07-18-2018 07:44 AM
@pburn wrote:
I find it interesting that when a buyer wants to cancel, it's a "request" that has to be accepted/approved by the seller. When a seller wants cancel, however, it's an automatic cancellation--no acceptance or approval allowed by the buyer. Yeah, maybe the seller takes a hit (depending), but they can still cancel, where a buyer can't.
The obvious reason for that is because eBay doesn't know if the item is already shipped. If a buyer could just cancel without approval buyers could potentially get free stuff.
07-18-2018 08:38 AM
eBay doesn’t care if the seller has listed the items, it’s not something the OP needs to call about. All that is relevant is the reason for the cancellation-if the seller lied, it should be reported. But as far as relisting for more money, it’s not reportable and it’s not punishable.
07-18-2018 08:30 PM
Sorry you were disappointed like that.
It's not a new way to get out of paying a reserve fee. The seller doesn't need to have a reserve, when they can just start the item at a price that would be acceptable to them if it only gets one bid. Bidding wars are not as common as they were years ago, but some still start super low and then hope the activity will drive up the price. Then they find they were wrong.
Sometimes the CS waits can be much longer than 20 minutes.
07-18-2018 08:35 PM
why because the buyer request cancel should not be able to be initiated until both parties are notified and approved upon..if they had the software programming correctly coded right
07-18-2018 11:01 PM
07-19-2018 05:29 PM
07-20-2018 08:04 PM - edited 07-20-2018 08:05 PM
@sodelight wrote:
Today's society has become the most self absorbed I've ever seen! There is no respect for anyone else or anything they do. I know this is a generalizations,
Largely due to a failure to follow the Ten Commandments & the U S Constitution.
07-23-2018 05:44 AM