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short timer help

i have sold on ebay a long time with a pretty good feedback, my brother got sick and was put in a coma and it took me away and i took hit after hit on not getting items out on time etc and the post office is horrible right now, i can work though all that ok but my problem is a user bought 1000.00 worth of trees off me, then right in the middle of the shipments sent in to return them, i know when they arrive they will be dead, i cannot afford the 1000.00 to refund and  i fear ill lose my account and the trees which i could have resold. can i kick on the fact that he will more than likely send a damaged item back that being the trees that will die in transit. this is horrible as I have used the funds i make on here to support my elderly mothers care, it seems im in a no win situation

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