05-01-2022 09:41 AM
05-01-2022 12:07 PM
Yes. This issue has been giving eBay sellers some trouble since late last year. The issue is marked as "Resolved" on the Ongoing Technical Issues post (link below), but you can still contact eBay customer service and ask them to open a new tech ticket for you.
Click here > Ongoing Technical Issues
Copied from the Ongoing Technical Issues Post...
"If you're still experiencing any of these issues in the meantime after relevant trouble shooting (clear cache/cookies, try a new browser, etc.), please provide Customer Support the below info accordingly:"
Issues saving templates/drafts
Resolved Reference ID: ALERT13518
Provide Seller ID:
Browser(s):
URL for the error screen:
Screen shot of the error:
Click on this link > eBay Customer Service and then select the "Have us call you" option or you can select the "Chat with us" option. eBay CS Reps are available Monday to Sunday 5:00 am to 09:30 pm (PT).
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