disputing a return

[bigolboy54]

I sold an iphone and now the buyer is stating that it is defective and that phone is in brand new condition. How in the hell do I call ebay and talk top a live agent and not a Bot???

[lady_madonna]

@bigolboy54 

Why do you need to call Ebay and speak to an agent?

You can respond to the request on the Ebay website.

This will provide instructions on how to respond:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115