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Trying to delete account - AGAIN!

On 10/2 I attempted to cancel my account because Ebay had gone into my bank account and charged me $3.87 for early cancellation of a listing.  Someone here had told me that I had agreed to let Ebay take funds out of my bank at sometime in the past.   I don't recall that, but whatever.  Ebay said I couldn't cancel the account because I still owed $3.87 and therefore the account was "restricted".

I went to live chat to dispute that Ebay could take money from the bank account and finally got to Christy:

04:07:37 UTC Christy
We have an agreement that you will be charged of your fees based on the account you added on our system. Not to worry since the item was not sold and you ended the listing saying its no longer available. I will go ahead and submit a one time courtesy credit so this amount will be refunded back to your account.
04:08:34 UTC exusafvet
thank you. can i close my account with ebay now?
04:09:23 UTC Christy
We need to request for the credit to be process first then we can request for Account closure.
04:10:29 UTC exusafvet
will i be notified when everything is clear so i can close it then
04:11:25 UTC Christy
I have successfully submitted and process this credit. you may see this adjustment on your Payments Tab wihtin 24 hours.   We want to make sure that this is refundd before closing your account. https://www.ebay.com/mes/transactionlist

So Ebay took their $3.87, paid back the $3.87 as Christy said would happen, and according to the transactionlist site mentioned above, the total owed/paidout is $0.00.  So, I guess we're all square.

Yet, today, when I attempted again to complete the account cancellation, I got:
"There's a restriction on your account. You'll need to contact us to get this resolved."
Here we go again...

 

Message 1 of 8
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7 REPLIES 7

Re: Trying to delete account - AGAIN!

@exusafvet 

 

You agreed to it when you listed the item for sale.

Since there has been a recent transaction, they won't close the account for awhile.

Have A Great Day.
Message 2 of 8
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Re: Trying to delete account - AGAIN!

OK, let's assume I'm stupid.  How do I get from under this Ebay restriction?  Where did I agree to this?  Please offer quotes.  How long do I have to wait until the account can be closed?

Message 3 of 8
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Re: Trying to delete account - AGAIN!


@exusafvet wrote:

OK, let's assume I'm stupid.  How do I get from under this Ebay restriction?  Where did I agree to this?  Please offer quotes.  How long do I have to wait until the account can be closed?


ScreenShot.jpg

 

They don't usually close an accounts completely for a couple months.

 

 

 

Have A Great Day.
Message 4 of 8
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Re: Trying to delete account - AGAIN!

 


@exusafvet wrote:

OK, let's assume I'm stupid.  How do I get from under this Ebay restriction?  Where did I agree to this?  Please offer quotes.  How long do I have to wait until the account can be closed?


Hi @exusafvet 

You 'agreed' to pay fees when you end an auction early ... as well as multiple other things ... when you signed up to sell on eBay.  [We're fellow members ... not eBay ... so have no access to your account to quote you from it.]

 

You can just stop selling ... and not be charged anything again.  You can just use your account to buy.

 

It takes weeks/months to completely close an account.  You should be able to begin the closure as soon as the 'restriction' registers on your account.  [I have no idea how long that might take, as I've never had one.]  

Message 5 of 8
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Re: Trying to delete account - AGAIN!


@exusafvet wrote:

OK, let's assume I'm stupid.  How do I get from under this Ebay restriction?  Where did I agree to this?  Please offer quotes.  How long do I have to wait until the account can be closed?


 

Sure...

In the user agreement you agreed to....

janet9988_0-1665874057754.png

Also in the payment terms you agreed to.

 

https://pages.ebay.com/payment/2.0/terms.html

9. Collection of Fees and Other Amounts You Owe

You authorize us to collect from you any amounts you owe us or our Affiliates (in particular the Affiliate which provides the eBay Services to you) under these Payments Terms of Use, the User Agreement, any other service contract, policy, agreement or as required by law (referred to as “Owed Amounts”). Owed Amounts typically include the following:

  • Fees;
  • Amounts as described in “Returns and Cancellations; Refunds”, “Disputes” or “Fines, Penalties and Losses” in Section 7 above;
  • Amounts you owe the eMBG Service Provider under the applicable eMBG Policy;
  • Taxes or other charges related to your use of our or our Affiliates’ services, if applicable and required by law; and
  • Amounts we incorrectly settled to you due to a payment processing error or otherwise (see Section 1 above).

For the avoidance of doubt, this Section 9 only provides the authorization for us to collect such amounts which you already owe us or our Affiliates and does not establish any independent claims against you.

Collection of the Owed Amounts may be carried out on a one-time, sporadic, or recurring basis by the following means:

  • Retaining such amounts from your current or future disbursements relating to any transactions that you may have;
  • Recouping from your Linked Financial Account (and if required, by issuing a direct debit mandate or other similar authorization);
  • Recouping from any other payment instrument or payment method you may have authorized or placed on file with us or our Affiliates (for example, to pay for seller fees, shipping labels, or dispute resolution);
  • Recouping from your stored value account, if a stored value account has been issued to you;
  • Recouping from your payment account, if a payment account has been issued to you (see Part III); and
  • Retaining collections agencies or using other collections methods, if the collection by other means has been unsuccessful.

You authorize us to choose the method of collection among those listed above. We generally deduct Owed Amounts from your current or future disbursements we process on your behalf. If a stored value account or payment account has been issued to you, we will deduct the Owed Amounts from funds held in the relevant stored value account or payment account before disbursing the funds to you. If your disbursements awaiting payout or funds held are not sufficient to cover these amounts, we will charge your Linked Financial Account or another payment method on file. If you have several payment instruments on file, you may indicate a specific payment instrument as your preferred payment method for collecting Owed Amounts in your eBay account.

You also authorize the Affiliate whom you have entered into the User Agreement with for the provision of eBay Services to charge you for any Owed Amounts on our behalf from any payment method you may have on file with such Affiliate.

If you provide us with a SEPA/BACS direct debit mandate for debiting Owed Amounts from your bank account, any required advance notice will be given to you at least three days prior to charging your bank account. At any point prior to you explicitly cancelling a SEPA/BACS direct debit mandate we have obtained from you, we may deduct Owed Amounts based on such mandate. Unless you are a consumer in the EU or UK, you waive, to the extent possible under applicable law, any rights you may have to receive advance notice of any particular preauthorized charge.

If our attempt to recoup an Owed Amount from a payment instrument you have authorized us to use fails as a result of your acts or omissions, we may charge you for the failed attempt as set forth on the Fee Page or as applicable in Parts IV and V below.

Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 6 of 8
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Re: Trying to delete account - AGAIN!


@janet9988 wrote:

@exusafvet wrote:

OK, let's assume I'm stupid.  How do I get from under this Ebay restriction?  Where did I agree to this?  Please offer quotes.  How long do I have to wait until the account can be closed?


 

 

What happens after requesting to close your account?

Within 24 hours of receiving your request, we'll send you an update on its status to your registered email address and eBay Messages. Generally, it takes 14 days to close an account from the date we receive a request, though it may take up to 60 days if you've had any transactions, payments, claims or disputes in the previous 30 days.

After this period your account will be permanently closed and your data will be deleted. If you change your mind during the time it takes to close your account, you can contact us and ask to have it reopened, if your account is in good standing (not restricted or suspended).

  • Closing your account will also result in the closure of all eBay businesses associated with that account which rely on the same identity—for example, the eBay Partner Network (EPN)
  • If you'd like to use eBay again, you'll need to create a new account - opens in new window or tab.
Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 7 of 8
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Re: Trying to delete account - AGAIN!

Ok, thanks.   You showed me that I need to thoroughly read any legal user agreements.  

Perhaps I didn't make myself clear.  I never disputed the charges involved in ending the auction early.  What my dispute was that Ebay simply helped themselves to the linked account for their $3.87 (yeah, I know it's not much) without asking me to pay it first.  Perhaps I naively trusted Ebay to take what I consider the civil route to collect their fee, like ask me first to pay the $3.87.   Heck, I could probably find that in the sofa cushions. 

That one is on me.  It won't happen again.

"You can just stop selling ... and not be charged anything again...."

Good advice.  Thanks again.  Now that the balance due to Ebay is $0.00, I'll just keep trying to end my account 'til it goes thru.

 

Message 8 of 8
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