Step by step on how to cancel an order

[siribright]

In order to cancel an item I tried putting the item # in the search bar but nothing pops up. It says "no results". Please someone tell me how to get this person's money back to them? I'm new to all of this and need help. 

Thank you

[comics-scifi-collectibles]

@siribright   Go to the sold listing on this page>  https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS  Select cancel order from the drop down menu next to the item.

This starts the refund process>  

Refunds, even for order cancellations, come out of your available funds not pending or held. If you do not have available funds then eBay charges your back up payment method for selling costs.

Have you entered your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card.

Once you issue the refund and the buyers funds are released from being held or finish processing then the buyers payment is released to you.