Seller Performance and Defect Rates for Uploading Tracking

[vintageelegance.2010]

First of all, I waited on phone for representative for 28 minutes and hung up. Second of all, I have called on this same problem five times with no resolve. Third of all, has anyone out there experienced this same frustration and have a resolution. When I uploaded tracking on one order with three items, I made a typo. The last two digits were entered wrong. I received feedback, package delivered, I deleted it from my shipped section and then two months later, I get defect rate. Not for one item, but all three, which was a 4.48% and under 95% loses the Top Rated recognition.  Now after two months with it still showing. I make another mistake just this week and forgot to upload one item because of friends emergency water leak and I was not even thinking of uploading that tracking #. I mailed on time and had the # but it did not even cross my mind.  So my questions are:  Why does the system count one order, one tracking on your defect rating by the number of items? Why was it not corrected like the representative explained "In three days, this defect will fall off" which it did not.  Why do we have to wait this long on hold after speaking to a representative and then being transferred to the appropriate department (which I selected on the system before I called and was supposed to get that department, but did not). An addition question is, Does anyone notice that after they call e bay for any reason, their sales slow to a trickle and stop completely for weeks and even months. Mine does.  I had to call and ask if they deleted me from the distribution process once due to no sales. After this call, my sales picked up. But, to get back on the distribution list, I had to prove to the representative that my items were not even showing up in the search when using the item #.  Another question while I am at it:  Has anyone noticed that their sales are sort of localized to certain states and areas of US. My sales are from Southern Claifornia, Georgia, Ohio, Indiana and not much more at all. Does anyone know how e bay selects areas they assign sellers to. I already know that Large quantity sellers get all the distribution first before small sellers. I read that on this site. Just sharing my experience which has not been a very positive one. In last three years or so, it seems that e bay is not the top knotch website that it used to be.  The money used on all these improvements that have been made in their system should have been spend on training customer service personnel. 

Comments welcome.