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Return when no returns accepted

I shipped  the item, my ad said no returns accepted. Now buyer wants to return it bc she found the same item cheaper 3-4 days after the sale ended. Do i have to accept a return?  

Accepted Solutions (1)

Accepted Solutions (1)

SAVE THEIR MESSAGE detailing the reason they want to return it. 

 

Do you have to accept the return?

 

It's up to you.

 

You may decline the return or accept it, and they pay return shipping and you deduct the the original shipping the buyer paid from their refund after you receive it back if you decide to accept the return.  

 

from eBay

 

Will buyers be able to request a return even if I don't offer returns?

 

In the new after-sale experience, buyers are able to request a return for any reason. However, if you don’t offer returns and the buyer asks to return an item because they found a better price, no longer need the item, or it doesn’t fit, you can decline the request.

  

 

 

 

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Answers (0)