I shipped the items with TNT with tracking and regularly delivered

[masternuoto]

gentlemen. I made a delivery plotted with TNT that has been delivered regularly. The buyer claims that he had never received. Ebay.com does not give me the ability to attach documents to the dispute and without listening to my opinion, because the purchaser. This means that we sellers although we have reason we are not protected from ebay. Buyers although cheat are protected by ebay. How can I do to prove my honesty? thanks