Help!

[shadau_9]

I’ve sought resolution from eBay on a package that was not received and they tell me the seller has proof that it was delivered by FedX.  I have spoken to FedX twice and they told me that the seller put the wrong address and incorrect name on the package but will not tell me where they delivered it.   They have a signature but it is not my name.  What do you do when it goes to the wrong address/person but it was shipped by the seller to the incorrect address, my address on my eBay account  is correct. Is there a way to speak with someone on eBay so they can call FedX and verify this order was NOT delivered to my house?  Thanks, gosh this is maddening and will be the end of me using eBay. 

[eburtonlab]

@shadau_9 

If you can obtain hard copy documentation of that the tracking does not correspond to a delivery to your address, contact eBay via social media direct message and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.

You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.