Help

[cath2766-4xdp0p]

What do I do when a seller didn't ship my item? I've contacted the seller..no response. 

[twinkling.smile]

@cath2766-4xdp0p 

Buyers are protected by the eBay Money Back Guarantee. They can ask the seller for a refund if an item doesn’t show up. Some sellers may also be able to send you a replacement. If you buy internationally with a long delivery period, a replacement is not a good idea.

So, check if the latest estimated delivery date has passed.

Then you have maximum 30 days for letting the seller officially know. A few days after doing that, you can ask eBay to step in, if it’s still not solved.

So, it's a two step procedure.

This is your guide if you bought on ebay.com: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042