Help

[cardswithtedro23]

How do I raise my standards back to good.  I was dropped to bellow standards. How do I raise my standards when my ads aren't shown? Since they knocked me down my sales average dropped from around $300 a month to $10. How are you supposed to improve standards when you're not selling anything?

The orders I was doxed for werer orders sent with a HOLIDAY during shipping time. Can't talk to anybody!!! AI but all it does is send me to my seller hub. They tell me to lower my shipping time. It was set to 1 day that's what got me in trouble. So I raised it to 2 days. But I keep getting messages to lower my shipping. Would greatly appreciate a human response. 

[eastlaneave]

@cardswithtedro23 

-- Has your seller level dropped to Below Standard? If so, eBay won't let you use promoted listings.

Please check here for your seller level
https://sellerstandards.ebay.com/dashboard

It's often defects - canceling sales and not handling issues that cause a seller to go below standard.

Even during holiday times, eBay expects you to ship within your promising handling time.

and your Service Metrics are here
https://www.ebay.com/sh/performance/service-metrics

You will be able to see the overview of any issues, and can pull a report to see details.

Please read these pages carefully
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6

You'll want to look at the challenges you have had and solve any problems with on-time shipping, returns, and canceled transactions.

You may want to discount your items to get attention until you are able to use Promoted listings.