Help trying to report item not received

[dnkygirl1]

I have tried numerous times to resolve an issue with an item that I haven't received. I opened a seller request for refund, but closed the case after not hearing back from the seller.  I received a false tracking number that was shipped to a state that is not even close to my address.  Now I can't open a ticket to report all these issues.  I am still out of the 62.00 dollars that I spent to not receive anything.  I need help but this system is seriously damaged with how you open tickets or get help.

[twinkling.smile]

@dnkygirl1 

Next time: don't close a request, but ask eBay to step in. You can do that 3 business days after requesting a refund.

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

For now, maybe you paid with Paypal. File a dispute there.

https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

Escalate if the seller doesn't respond properly. Which means asking PP to help you. After a week or so.